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Intake Advocate
Alexander Shunnarah Trial Attorneys. Serve as the first point of contact for VIP referral-source clients .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and interpersonal skills while providing exceptional client service in a legal environment. Capable of managing intake processes with sound judgment and ethical decision-making.
Highest-signal resume keywords
J.D. DegreeExcellent Phone PresenceFluency In SpanishStrong Ethical JudgmentClient Intake Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Legal KnowledgeIntake Call ManagementClient Communication
Soft Skills
EmpathyProfessionalismPeople Skills
Industry Keywords
VIP Client InteractionLegal ServicesEthical Standards
About the role
Key responsibilities & impact- Serve as the first point of contact for VIP referral-source clients
- Take calls promptly so clients reach a real person
- Conduct brief intake calls, usually under ten minutes
- Introduce the firm, explain its services and next steps, and answer questions clearly and honestly
- Confirm clients personally spoke with the named client before the firm countersigns digital agreements
- Provide attorney judgment and support to the firm's intake team
- Hand new matters off to intake, case management, and the handling attorney
- Bring warmth, empathy, and professionalism to each call
Requirements
What you’ll need- A J.D. from any accredited law school in any U.S. state
- Excellent phone presence and people skills
- Comfort working at pace and taking intake calls throughout the day, including afternoon and early evening peaks
- Sound judgment, strong ethical instincts, and honesty to acknowledge uncertainty and find answers
- Fluency in Spanish is a significant plus
- Willingness to participate in a shared on-call rotation including evenings and rotational weekends
Benefits
Comp & perks- Health insurance
- Parental leave
- Professional development assistance
- Employee appreciation programs
- Ongoing opportunities to become a thought leader in the industry
- Monthly swag program
- Super high referral bonuses
- No requirement to generate business ever; the clients come to you
- More tech-forward work environment with resources to implement ideas