Claims Specialist – Energy Capital

Alfa Laval

. Own and administer the end-to-end customer claims handling process for Energy Capital customers .

Posted 10/8/2026full-timeUnited StatesMid-LevelSenior💰 $60,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the end-to-end customer claims handling process, with a strong focus on collaboration, problem-solving, and customer service. Proficient in utilizing claims and order fulfillment systems to ensure efficient resolution and accountability.

Highest-signal resume keywords

Claims Handling Process ManagementOrder Fulfillment Systems ExperienceCustomer Service CommitmentExcellent Communication SkillsOperations Process Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ManagementOrder FulfillmentRoot Cause AnalysisKPI EstablishmentRemedial Action Execution

Soft Skills

Problem-SolvingBusiness JudgmentMultitasking Ability

Tools & Technologies

Alfa Laval Claims System (ACT)One4AL Order Fulfillment System

Industry Keywords

Energy CapitalCustomer ClaimsService CoordinationLogistics ManagementCapital Equipment Portfolio

About the role

Key responsibilities & impact

Own and administer the end-to-end customer claims handling process for Energy Capital customers
Work with customers, channel partners, and sales to define problems and create action plans
Collaborate with suppliers, service centers, and field service coordinators to execute claim resolutions efficiently and responsibly
Register customer claims in Alfa Laval’s global claims system (ACT)
Open claim orders in Alfa Laval’s order fulfilment system (One4AL)
Create, execute, and assign remedial actions; ensure completion and account for associated costs
Coordinate material returns with the Logistics Control Tower, factories, and service centers
Arrange service technician visits and ensure field service reports and costs are recorded
Review claim trends, determine root causes, and establish corrective and preventive actions
Meet with global BU claims coordinators to review trends and close actions and problems
Establish claims KPIs with Quality, BU claims, Sales, and Suppliers and provide stakeholder updates
Ensure claim costs are accounted for and settlements are distributed according to Alfa Laval’s claim rules

Requirements

What you’ll need

Experience working in claims and order fulfillment systems
Experience working in operations or with operations processes is a plus
Knowledge of Alfa Laval’s capital equipment portfolio
Excellent written and oral communication skills
Commitment to outstanding customer service and support
Ability to handle multiple tasks within a fluctuating workload
Demonstration of sound business judgment and shared values
Candidates who reside in the US or have an established presence in the area are currently prioritized
Visa sponsorship is not available for this role

Benefits

Comp & perks

Healthcare plans
Dental plans
Vision plans
Robust wellness program
401(k)
Paid holidays
Paid time off benefits
Inclusive and dynamic workplace
Pymetrics assessment games