Field Service Manager – Scanjet

Alfa Laval

. Lead Scanjet’s global Service organisation of 20 employees, including Field Service Engineers and Service Coordinators, across Europe and Asia .

Posted 9/29/2026full-timeGothenburg • SwedenMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing a global service organization, focusing on operational effectiveness, customer-centric service delivery, and continuous improvement. Proficient in navigating diverse regulatory environments and fostering a collaborative, inclusive workplace culture.

Highest-signal resume keywords

Leadership ExperienceService Organization ManagementBusiness AcumenInterpersonal CommunicationField Service Operations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service Operations ManagementBudget ManagementRegulatory CompliancePerformance ManagementOperational Effectiveness

Soft Skills

Customer-Centric MindsetCollaborationFlexibilityProactive AttitudeSolution-Oriented Approach

Industry Keywords

Field Service EngineeringInternational BusinessMechanical EngineeringElectrical EngineeringService Partner Agreements

About the role

Key responsibilities & impact

Lead Scanjet’s global Service organisation of 20 employees, including Field Service Engineers and Service Coordinators, across Europe and Asia
Report to the CEO
Work closely with managers within Aftersales and other parts of Scanjet
Interact with Alfa Laval service and AS organisations
Take overall responsibility for people, performance, budget, and sustainable business growth
Drive Scanjet’s cooperation with Alfa Laval’s Marine A/S organization in Business Unit MAS and Framo
Ensure best practices are used
Develop and maintain a professional, customer-focused service network for Tank Management
Foster a strong customer-centric culture across the Service organisation
Drive continuous development of global service operations, ensuring efficiency, safety, regulatory compliance, and high service quality
Lead implementation of tools, processes, and ways of working that improve operational effectiveness and customer value
Lead, coach, and support team members throughout the employee lifecycle
Create an engaging and inclusive work environment
Oversee service partner agreements, competence development, and service documentation
Travel approximately 60 days per year

Requirements

What you’ll need

Relevant education or equivalent work experience
Proven experience leading a service organisation or a company where service is a core business offering
Strong business acumen and commercial mindset
Excellent interpersonal and communication skills
Ability to work effectively across different countries, cultures, and regulatory environments
Solution-oriented, positive, collaborative, and prestige-free attitude
Proactive and results-driven with a hands-on approach
Flexible mindset and ability to adapt and thrive in an international environment
Professional proficiency in both English and Swedish
Ability to communicate effectively in an international business environment
Experience in a leadership or manager role, with demonstrated responsibility for driving business performance and organizational development (nice to have)
Hands-on experience managing field service operations within a mechanical and/or electrical engineering environment (nice to have)
CV and personal cover letter submitted in English
Successful final candidates must undergo a background check

Benefits

Comp & perks

Friendly and dynamic workplace with an entrepreneurial spirit
Opportunities to collaborate and grow with committed colleagues
Opportunities to contribute to Scanjet’s future development and success
Internal career development opportunities
Endless opportunities within Scanjet in a global leadership position
Confidential handling of application information in accordance with the GDPR Policy