Fulfillment Specialist

Alfa Laval

. Provide overall support for Alfa Laval Service orders for external and internal customers .

Posted 11/9/2026full-timeRichmond • Virginia • United StatesJuniorMid-Level💰 $26 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in managing service orders and improving order processes while utilizing Alfa Laval ERP tools and proprietary applications. Strong organizational and communication skills are essential for coordinating with internal teams and ensuring customer satisfaction.

Highest-signal resume keywords

Service Order ManagementAlfa Laval ERP ToolsCustomer Service ExperienceInterpersonal CommunicationOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingInvoicingData EntryClaims ProcessingKPI Measurement

Soft Skills

Ability To Prioritize WorkTeam CollaborationStress Management

Tools & Technologies

Alfa Laval ACT Claim SystemSpreadsheet SoftwareDatabase SoftwareWord Processing Software

Industry Keywords

Manufacturing EnvironmentJob ShopCustomer SatisfactionAccounts ReceivableLogistical Projects

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Provide overall support for Alfa Laval Service orders for external and internal customers
Manage and administer service orders and improve the order process
Open and close orders with accurate information
Use Alfa Laval ERP tools, proprietary applications, and service labor management systems
Order parts, expedite orders, create purchase orders for outsource operations, and occasionally schedule freight
Communicate critical order information to Field Service and Service Center Coordinators or Supervisors
Assist the Logistical Projects team with baseline measurements and KPIs
Review orders for accuracy before invoicing
Invoice completed jobs to end customers
Support Shared Services with accounts receivable issues and customer profile creation
Coordinate customer setup with customer account Data Stewards
Enter and execute spare parts orders
Process claims through the Alfa Laval ACT claim system
Track warranty costs and update remedial actions according to global claims rules
Provide backup for other Logistical Projects Order Coordinators
Participate in meetings and improvement initiatives
Manage and follow up on order backlog to ensure timely invoicing and accurate backlog reporting
Perform other duties as directed by management

Requirements

What you’ll need

High school diploma
Associate’s degree in business or related field preferred
Two years hands-on experience in a manufacturing, job shop, or customer service environment
Ability to prioritize work and meet deadlines
Excellent interpersonal, communication, and organizational skills
Ability to work within stressful situations
Strong PC skills in word processing, spreadsheet, and database software
Strong desire to provide quality service with a team approach to achieve customer satisfaction
Ability to collect information from and work in multiple systems and programs efficiently
Candidates who reside in the US or have an established presence in the area prioritized
Visa sponsorship is not available

Benefits

Comp & perks

Medical, dental, vision, and life insurance
401(k) plan
Full benefits package
Competitive salary