Fulfillment Specialist

Alfa Laval

. Open and maintain service orders with accurate information .

Posted 11/9/2026full-timeRichmond • Virginia • United StatesJuniorMid-Level💰 $26 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in managing service orders and invoicing processes while utilizing ERP tools and maintaining accurate customer data. Strong organizational and communication skills are essential for coordinating with various teams and ensuring customer satisfaction.

Highest-signal resume keywords

Alfa Laval ERP ToolsService Labor Management SystemsOrder ManagementCustomer Service ExperienceAccounts Receivable Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service Order ManagementInvoicingParts OrderingData EntryKPI Measurement

Soft Skills

Interpersonal SkillsCommunication SkillsOrganizational SkillsAbility to Work Under StressTeam Collaboration

Tools & Technologies

Alfa Laval ACT Claim SystemSpreadsheet SoftwareDatabase SoftwareWord Processing Software

Industry Keywords

Manufacturing EnvironmentJob ShopCustomer ServiceLogistical ProjectsCustomer Profile Creation

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Open and maintain service orders with accurate information
Perform tasks in Alfa Laval ERP tools and service labor management systems, including ordering parts, expediting orders, creating purchase orders, and occasionally scheduling freight
Communicate critical order information to Field Service and Service Center Coordinators or Supervisors
Assist the Logistical Projects team with baseline measurements and KPIs
Review orders for accuracy before invoicing
Invoice completed jobs to end customers
Support Shared Services with accounts receivable issues and customer profile creation
Coordinate customer setup with customer account Data Stewards
Enter and execute spare parts orders
Process claims through the Alfa Laval ACT claim system, including remedial actions, warranty cost tracking, and updates
Act as backup for other Logistical Projects Order Coordinators
Participate in meetings and improvement initiatives
Manage and follow up on order backlog to ensure timely invoicing and accurate backlog reporting
Perform other duties as directed by management

Requirements

What you’ll need

High school diploma
Associate’s degree in business or related field preferred
Two years hands-on experience in a manufacturing, job shop, or customer service environment
Ability to prioritize work and meet deadlines
Excellent interpersonal, communication, and organizational skills
Ability to work within stressful situations
Strong PC skills in word processing, spreadsheet, and database software
Strong desire to provide quality service with a team approach to achieve customer satisfaction
Ability to collect information from and work in multiple systems and programs efficiently
Candidates must reside in the US or have an established presence in the area
Visa sponsorship is not available

Benefits

Comp & perks

Medical, dental, vision, and life insurance
401(k) plan
Full benefits package
Competitive salary