Inside Sales, Customer Support Specialist

Alfa Laval

. Identify and qualify leads through inbound and outbound activities, including calls, emails, and online inquiries .

Posted 9/18/2026full-timeRichmond • Pennsylvania • United StatesJuniorMid-Level💰 $70,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in lead qualification, sales pipeline management, and customer relationship building. Proficient in CRM tools and skilled in developing tailored sales strategies to meet customer needs and achieve sales targets.

Highest-signal resume keywords

Lead QualificationSales Pipeline ManagementCRM ProficiencyCustomer Relationship BuildingSales Target Achievement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Inside SalesCustomer ServiceSales ReportingSales Pitch DevelopmentProduct Demonstration

Soft Skills

Interpersonal SkillsCommunication SkillsProblem-Solving SkillsOrganizational SkillsCollaboration

Tools & Technologies

SalesforceHubSpotMicrosoft Office Suite

Industry Keywords

Customer ExperienceUpsellingCross-SellingOnboardingCustomer Feedback

About the role

Key responsibilities & impact

Identify and qualify leads through inbound and outbound activities, including calls, emails, and online inquiries
Maintain an up-to-date and organized CRM with accurate lead and customer information
Contact prospective customers to promote products/services and close sales
Develop tailored sales pitches and proposals to meet customer needs
Track and manage the sales pipeline toward monthly and quarterly sales goals
Collaborate with the sales team to refine strategies and achieve revenue objectives
Identify opportunities to upsell or cross-sell additional products or services
Educate customers on new offerings, features, and solutions
Serve as the first point of contact for customer inquiries
Escalate complex cases and ensure follow-through until resolution
Guide new customers through onboarding
Conduct product demonstrations and training sessions as needed
Build and maintain customer relationships by proactively addressing needs
Collect and analyze feedback to improve customer experience
Maintain accurate records of customer interactions
Prepare reports on support trends, customer satisfaction, and sales performance

Requirements

What you’ll need

Bachelor's degree in business, marketing, communications, or a related field preferred, or equivalent work experience
Minimum of 2 years of experience in inside sales, customer service, or a similar role
Proven track record of meeting or exceeding sales targets
Proficiency in CRM tools (e.g., Salesforce, HubSpot) and Microsoft Office Suite
Strong interpersonal and communication skills (written and verbal)
Ability to build rapport and maintain positive customer relationships
Excellent problem-solving skills with a customer-first mindset
Strong organizational skills and ability to manage multiple tasks simultaneously
Ability to work independently and collaboratively in a fast-paced environment

Benefits

Comp & perks

Healthcare plans
Dental plans
Vision plans
Robust wellness program
401(k)
Paid holidays
Paid time off benefits
Pymetrics assessments during application