Quote Solutions Manager

Alfa Laval

. Lead, coach, and develop approximately 10–12 Quote Specialists across Tier 1, 2, and 3 capability levels .

Posted 11/9/2026full-timeUnited StatesMid-LevelSenior💰 $80,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading and developing teams within a structured quoting environment, ensuring high accuracy and efficiency in quoting processes. Proficient in utilizing CRM and ERP systems to track performance metrics and drive continuous improvement.

Highest-signal resume keywords

Team LeadershipQuote-To-Order Process ManagementCRM and ERP ProficiencyPerformance ManagementData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quoting OperationsPerformance ReviewsSkill Gap AnalysisKPI TrackingOrder ManagementSales SupportWorkflow OptimizationData ReportingQuoting AccuracyProcess Improvement

Soft Skills

Clear CommunicationTrust BuildingCoachingAdaptabilityTeam Collaboration

Tools & Technologies

OneCRMOneServicePulseSAPSalesforce

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Aftermarket Sales SupportIndustrial EquipmentManufacturingCapital GoodsCustomer Satisfaction

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Lead, coach, and develop approximately 10–12 Quote Specialists across Tier 1, 2, and 3 capability levels
Conduct regular 1:1s, team huddles, and performance reviews
Partner with the Training & Knowledge Specialist to identify skill gaps and build development plans
Recruit, onboard, and ramp up new Quote Specialists
Oversee daily quoting operations against SLAs, including same-day standard parts quotes and under-five-business-day complex or multi-line quotes
Review escalated quote requests involving non-standard pricing, custom configurations, or exception approvals
Monitor quote accuracy with a target of 98% error-free and implement corrective actions
Ensure quote packages include pricing, specifications, terms, lead time, and delivery timeline
Work with Sales, Channel Partners, and customer contacts to support sales velocity and customer satisfaction
Coordinate with the Americas Distribution Center and Service Operations on parts availability and lead and service times
Partner with the Order Support Manager to reduce quote-to-order errors and streamline handoffs
Engage the Workflow Optimization Manager to identify bottlenecks, escalation patterns, and process improvements
Track and report KPIs including turnaround time, accuracy, volume capacity, conversion rate, escalation rate, and rework rate
Analyze quoting trends and customer feedback to identify process, tool, and tier-allocation improvements
Partner with the Data & Reporting Analyst to maintain accurate CRM and ERP quoting data
Maintain working knowledge of OneCRM, OneService, Pulse, and internal pricing guidelines
Ensure workflows, escalation protocols, and SOPs are documented, current, and followed
Champion adoption of new tools and process changes during the CX Transformation rollout
Report to the Director of Customer Experience and serve as the primary operational leader for US Service Division quoting activity

Requirements

What you’ll need

Associates or Bachelor's degree in Business Administration, Operations Management, Supply Chain, or a related field preferred
Equivalent combination of education and directly relevant experience will be considered
3+ years of experience in aftermarket sales support, inside sales operations, order management, or a customer-facing quoting role within an industrial equipment, manufacturing, or capital goods environment
2+ years of demonstrated people leadership experience, including team performance management, coaching, and development
Experience operating within a tiered or structured workflow environment is a plus
Strong understanding of the quote-to-order process and downstream impact of quoting accuracy on order fulfillment and customer satisfaction
Ability to manage team performance through data, own KPIs, identify trends, and drive corrective action
Proficiency with CRM and ERP platforms; experience with SAP, Salesforce, or similar tools preferred
Clear and confident communication skills
Ability to build trust across peer teams in a matrixed organization
Comfortable operating in a transforming environment and helping team members navigate ambiguity
Domestic travel estimated at 10–15%, primarily to US service centers and internal team meetings
Valid driver's license required for site visits
Candidates residing in the US or with an established presence in the area prioritized
Visa sponsorship is not available

Benefits

Comp & perks

Full benefits package
Medical insurance
Dental insurance
Vision insurance
Life insurance
401(k) plan
Competitive salary
Pymetrics assessment games as part of the application process