Quote Solutions Manager

Alfa Laval

. Lead, coach, and develop approximately 10–12 Quote Specialists across Tier 1, 2, and 3 capability levels .

Posted 11/12/2026full-timeUnited StatesMid-LevelSenior💰 $80,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing and developing teams of Quote Specialists while ensuring operational efficiency and accuracy in quoting processes. Proficient in utilizing CRM and ERP platforms to track performance metrics and drive continuous improvement.

Highest-signal resume keywords

People Leadership ExperienceQuote-To-Order Process UnderstandingKPI ManagementCRM And ERP ProficiencyCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quoting Operations ManagementPerformance ManagementData AnalysisProcess ImprovementEscalation Management

Soft Skills

CoachingTeam DevelopmentTrust BuildingAdaptabilityClear Communication

Tools & Technologies

OneCRMOneServicePulseSAPSalesforce

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Aftermarket Sales SupportInside Sales OperationsOrder ManagementIndustrial EquipmentManufacturing

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Lead, coach, and develop approximately 10–12 Quote Specialists across Tier 1, 2, and 3 capability levels
Conduct regular 1:1s, team huddles, and performance reviews
Identify skill gaps and build targeted development plans with the Training & Knowledge Specialist
Recruit, onboard, and ramp new Quote Specialists to full productivity
Oversee daily quoting operations against SLAs: same-day standard parts quotes and under five business days for complex or multi-line quotes
Review escalated quote requests involving non-standard pricing, custom configurations, or exception approvals
Monitor quote accuracy, target 98% error-free, and implement corrective actions
Ensure quotes include pricing, specifications, terms, lead time, and delivery timeline
Collaborate with Sales, Channel Partners, customer contacts, AMDC, Service Operations, and the Order Support Manager
Identify quoting bottlenecks, escalation patterns, and process improvement opportunities
Track and report KPIs including turnaround time, accuracy, volume capacity, quote-to-order conversion, escalation, and rework rates
Analyze quoting trends and customer feedback to improve processes, tools, and tier allocation
Maintain accurate quoting data in OneCRM, OneService, and Pulse
Ensure workflows, escalation protocols, and SOPs are documented and followed
Champion new tools and process changes during the CX Transformation rollout

Requirements

What you’ll need

Associates or Bachelor's degree in Business Administration, Operations Management, Supply Chain, or a related field preferred; equivalent combination of education and directly relevant experience will be considered
3+ years of experience in aftermarket sales support, inside sales operations, order management, or a customer-facing quoting role within an industrial equipment, manufacturing, or capital goods environment
2+ years of demonstrated people leadership experience, including team performance management, coaching, and development
Experience operating within a tiered or structured workflow environment is a plus
Strong understanding of the quote-to-order process and downstream impact of quoting accuracy on order fulfillment and customer satisfaction
Demonstrated ability to manage team performance through data, own KPIs, identify trends, and drive corrective action
Proficiency with CRM and ERP platforms; experience with SAP, Salesforce, or similar tools preferred
Clear and confident communication skills
Ability to build trust across peer teams in a matrixed organization
Comfortable operating in a transforming environment and helping team members navigate ambiguity
Domestic travel estimated at 10–15%, primarily to US service centers and internal team meetings
Valid driver's license required for site visits
Candidates must reside in the US or have an established presence in the area; visa sponsorship is not available

Benefits

Comp & perks

Full benefits package
Medical insurance
Dental insurance
Vision insurance
Life insurance
401(k) plan
Competitive salary
Pymetrics assessments as part of the recruitment process