Developer Support Engineer

Algolia

. Handle technical requests via web and email support channels .

Posted 11/4/2026full-timeRemote • AustraliaJunior💰 A$100,000 - A$125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical customer support, particularly in SaaS environments, with strong problem-solving abilities and effective communication skills. Proficient in web development and familiar with various programming languages to assist users in implementing solutions.

Highest-signal resume keywords

Technical Customer Support ExperienceWeb Development KnowledgeREST API ProficiencyProgramming Languages: JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, PythonSaaS Enterprise Software Support

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Web DevelopmentREST APIDatabase ManagementTechnical TroubleshootingBug ReportingKnowledge Base ContributionTicket PrioritizationOpen-Source Project SupportImplementation AssistanceCustomer Solutions Collaboration

Soft Skills

EmpathyProblem-SolvingCommunication SkillsCustomer EngagementTeam Collaboration

Tools & Technologies

AlgoliaShopifyMagentoIOSAndroid

Industry Keywords

SaaSTechnical SupportCustomer SuccessProduct ExpertiseGitHub Communities

Tech Stack

Tools & technologies

AndroidiOSJavaJavaScriptMagentoObjective-CPHPPythonRubySwift

About the role

Key responsibilities & impact

Handle technical requests via web and email support channels
Conduct professional and empathetic customer conversations to gather information, troubleshoot, and resolve technical obstacles
Submit bug reports to the Engineering team for problems needing attention
Partner with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to the support team
Contribute to internal and external knowledge bases
Participate in internal projects to improve processes and tools
Assist technical users with implementing Algolia across web and mobile development stacks
Collaborate with Customer Success, Product, and Engineering teams to find solutions for customers

Requirements

What you’ll need

Strong desire to help people solve problems and explain complex technical concepts to a broad audience
Experience with web development, REST APIs, and database management
1–2 years of experience in technical customer support, ideally supporting SaaS enterprise software
Working knowledge of development languages such as JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, and Python
Ability to handle and prioritize a portfolio of tickets at various stages of resolution
Excellent spoken and written English skills
Ability to work in an on-call rotation
Basic familiarity with iOS and Android platforms
Experience supporting open-source projects and their GitHub communities
Experience with Shopify and Magento

Benefits

Comp & perks

Flexible workplace model
Option to work remotely as a fully remote or hybrid-remote employee
Autonomy to choose where and when to work
Inclusive workplace where everyone is respected and supported