Program Manager

AlgoSec

. Lead customer workshops to achieve project goals and develop holistic solutions using AlgoSec technologies .

Posted 11/4/2026full-timeRemote • MexicoMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Program Management with a strong focus on customer satisfaction, adoption, and retention. Proficient in leading strategic workshops and managing complex projects within technology and cybersecurity environments.

Highest-signal resume keywords

Program ManagementCustomer SatisfactionStakeholder EngagementChange ManagementConsultative Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Firewall AdministrationConfigurationProject PlanningRisk ManagementSolution Design

Soft Skills

Effective CommunicationRelationship BuildingProblem SolvingAnalytical ThinkingInfluencing Decisions

Certifications & Qualifications

PMP Certification

Industry Keywords

ITCybersecurityEnterprise EnvironmentsSix SigmaLean Six Sigma

Tech Stack

Tools & technologies

Cyber SecurityPMP

About the role

Key responsibilities & impact

Lead customer workshops to achieve project goals and develop holistic solutions using AlgoSec technologies
Orchestrate and synchronize multiple workstreams across AlgoSec and external stakeholders
Build strategic advisor relationships with customers to accelerate solution adoption and successful production deployment
Communicate effectively with customer stakeholders and executives throughout engagements
Manage collaboration among customers, partners, and internal project teams
Manage multiple related customer projects from planning through production, on time, within scope, and within budget
Serve as the voice of the customer across AlgoSec, supporting retention and satisfaction
Support pre-sales activities with Account Managers, including Statements of Work and Jump Start Packages
Engage and manage subcontractors according to established terms and conditions

Requirements

What you’ll need

5+ years of Program Management experience or related
Proven success increasing customer satisfaction, adoption, and retention
Experience with outbound customers
2+ years working with Director-level leaders and above
Experience working in large technology or enterprise environments
Background in IT or cybersecurity, particularly firewall administration and configuration, preferred
Excellent written, verbal, and interpersonal communication skills
Proactive approach to building relationships and solving problems
Ability to learn quickly, work independently, overcome obstacles, remain effective under pressure, and manage shifting priorities
Strong understanding of change management principles, processes, and best practices
Ability to balance strategic perspective with attention to detail and analytical thinking
Ability to anticipate risks and dependencies in complex project environments and implement mitigation plans
Strong consultative leadership skills and ability to influence decisions across complex stakeholder groups
Experience leading strategic discovery and solution-design workshops with senior customer stakeholders
Ability to translate customer objectives into scalable solution strategies
Experience supporting customer needs from deployment through production
Willingness to travel up to 10%
PMP Certification, nice to have
Exposure to Six Sigma or Lean Six Sigma, nice to have
Spanish and/or Portuguese language skills, nice to have

Benefits

Comp & perks

Equal Opportunity Employer committed to creating a friendly, diverse, and inclusive company culture