Account Security Validation Specialist – Temporary

Alight Solutions

. Review bank account additions or changes requiring additional verification .

Posted 10/30/2026contractRemote • Illinois • United StatesMid-LevelSenior💰 $20 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in identity verification processes, fraud prevention, and customer service within regulated environments. Capable of navigating multiple systems while maintaining a focus on customer experience and accurate documentation.

Highest-signal resume keywords

Identity Verification ProcessesFraud Prevention ExperienceTelephone-Based Customer ServiceAttention to DetailCritical Listening Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Fraud PreventionIdentity VerificationAccount SecurityDocumentation AccuracyInvestigative ThinkingAnalytical ThinkingCase ManagementRegulated Customer Environment ExperienceCustomer Interaction DocumentationSecurity Awareness

Soft Skills

Customer-Focused CommunicationDe-Escalation SkillsProblem-Solving SkillsSound JudgmentProfessionalism

Industry Keywords

BankingFinancial ServicesPrivacy ProceduresSecurity ProceduresSocial Engineering RisksCustomer ServiceHigh-Volume EnvironmentSensitive InteractionsVerification ResultsFraud Awareness

About the role

Key responsibilities & impact

Review bank account additions or changes requiring additional verification
Evaluate verification results and follow established procedures to determine the appropriate next step
Guide customers through enhanced identity-verification requirements
Ask open-ended and clarifying questions without leading customers toward specific answers
Identify objective inconsistencies between customer-provided information, account information, verification results, and authorized security indicators
Recognize unusual, incomplete, contradictory, or inconsistent information and escalate concerns appropriately
Explain security and verification requirements clearly while maintaining a positive customer experience
De-escalate customer frustration when additional authentication or documentation is required
Follow approved alternative verification processes when standard identity verification cannot be completed
Document verification results, customer-provided information, exceptions, decisions, and actions taken
Navigate multiple systems while maintaining an active customer conversation
Protect confidential customer, financial, authentication, and identity information
Follow fraud-prevention, security, privacy, and documentation procedures

Requirements

What you’ll need

US Citizenship required; proof of citizenship status required at time of hire
Work authorization in the Employing Country without current or future visa sponsorship required
Minimum of 3 years of telephone-based customer service experience
Experience preferably in a high-volume, complex, or regulated customer environment
Efficient listening and questioning skills to identify discrepancies or information requiring clarification
Ability to handle sensitive or challenging customer interactions professionally
Attention to detail and ability to follow established procedures consistently
Ability to exercise sound judgment and escalate concerns appropriately
Ability to accurately document customer interactions and decisions
Comfortable navigating multiple systems while communicating with customers
Experience in fraud prevention, financial services, banking, identity verification, investigations, benefits administration, or account security
Experience working with identity or account-verification processes
Familiarity with fraud-prevention concepts, social-engineering risks, or account security controls
Experience supporting customers through additional authentication or security procedures
Critical listening and attention to detail
Investigative and analytical thinking
Customer-focused communication
Sound judgment and decision-making
Fraud and security awareness
Ability to follow detailed procedures
De-escalation and problem-solving skills
Accurate documentation and case management
Ability to remain neutral and professional during sensitive interactions
Successful completion of a background check, as applicable to the position
Ability to participate in camera-on virtual interviews

Benefits

Comp & perks

Health, dental and vision coverages starting Day One
Wellbeing programs
Retirement plans with contribution matching
Generous time off
Parental leave
Continuing education
Career growth opportunities
Flexible working arrangements wherever possible
Reasonable accommodations for the hiring process
Competitive total rewards package
Continuing education and training