Alight Solutions

Events

• Support end-to-end planning and execution for large-scale internal and external events
• Coordinate project timelines, team coordination, pre-event preparation, and onsite or day-of support
• Coordinate event materials and brand collateral to ensure accurate, on-brand, timely deliverables
• Maintain project plans, budgets, event schedules, planning documents, and other key project materials
• Coordinate registration, attendee surveys, and related event communications
• Partner with internal stakeholders to track deliverables and align timelines across event workstreams
• Coordinate with suppliers, vendors, venues, and external partners
• Develop practical ideas to enhance attendee experiences while balancing budget, timing, brand, and operational needs
• Identify challenges, recommend solutions, and help resolve planning issues
• Assist with ad hoc project needs and administrative tasks
• Support event logistics and project deliverables from planning through post-event follow-up

Events Specialist

Director

• Lead and grow strategic client relationships
• Serve as a trusted advisor to senior HR leaders
• Deliver communication and change management solutions that drive measurable business outcomes
• Anticipate client and market needs
• Leverage industry insights, creative strategy and innovative technologies to develop employee engagement and communication solutions
• Expand client relationships and identify new business opportunities
• Develop proposals and partner with sales and cross-functional teams to advance revenue objectives
• Build and lead high-performing teams
• Foster collaboration, mentorship and thought leadership
• Champion the continued growth of the Engagement Services practice
• Guide cross-functional teams of content developers, designers, project managers and technical experts
• Contribute to business development efforts and shape the future of Engagement Services

Director, Engagement Services

Project Manager

• Research travel options and book consultant travel using the internal travel tool
• Prepare and submit expense reports
• Support event planning and client/site coordination
• Schedule and coordinate meeting logistics, materials, agendas, and follow-up actions
• Schedule and coordinate interviews for high-volume roles
• Assist with onboarding and induction of new colleagues and consultants
• Analyze current processes and identify opportunities to improve efficiency and effectiveness
• Prepare and maintain documentation on knowledge-sharing platforms
• Track operational metrics and communicate updates and plans
• Identify issues and communicate them to team members
• Maintain distribution lists, SharePoint sites, and other project coordination materials
• Support operations resource management
• Prepare and produce high-quality client presentations, correspondence, graphic presentations, and other documents, including editing grammar, punctuation, and phrasing

Health Project Coordinator – Temporary

Customer Support

• Handle a high volume of inbound calls from clients' employees
• Answer questions, provide education, and resolve complex HR and financial issues related to health care benefits, retirement savings and plans, leaves of absence, payroll, and other HR matters
• Process health enrollments, tax and direct deposit updates, retirement withdrawals or contributions, and retirement elections
• Conduct additional research and ongoing casework
• Navigate multiple computer screens and systems to provide answers and support
• Assist callers with navigating systems
• Create and update database files
• Communicate with third parties to research and assist customers with updates or inquiries

Customer Care Representative

Manager

• Support employees during work-related injury absences
• Evaluate obstacles to prompt return to work
• Collaborate with stakeholders to implement solutions
• Facilitate return to work or an alternative plan
• Meet with clients to address workplace injuries
• Manage workplace injury claims and minimize time-loss and claim costs through early intervention and proactive coordination of services
• Maintain regular communication with clients, injured workers, and provincial Workers’ Compensation Boards
• Liaise with provincial Workers’ Compensation Boards
• Review claim files
• Interpret provincial workers’ compensation legislation, policies, and procedures
• File reports of injury, identify appeal issues, and draft letters of objection
• Coordinate case management activities, including developing, implementing, and monitoring return-to-work and rehabilitation strategies
• Facilitate third-party interventions, including functional capacity evaluations and independent medical evaluations

Workers' Compensation Case Manager

• Report to the Worker’s Compensation Manager
• Oversee complex, long-term workers’ compensation claims
• Assess barriers to successful return to work and engage with stakeholders
• Implement strategies and facilitate or develop alternative return-to-work plans
• Meet with clients to review internal workplace injury issues
• Manage workplace injury claims, minimizing time-loss and claim costs through early intervention and proactive coordination of services
• Maintain regular and open communication with clients, injured workers, and provincial Workers’ Compensation Boards
• Liaise with provincial Workers’ Compensation Boards
• Review claim files
• Interpret provincial workers’ compensation legislation, policies and procedures
• File reports of injury, identify appeal issues, and draft letters of objection
• Coordinate case management activities, including developing, implementing and monitoring return-to-work and rehabilitation strategies
• Facilitate third-party interventions, including functional capacity evaluations and independent medical evaluations

Senior Workers' Compensation Case Manager

General

• Serve as the single point of accountability for end-to-end Defined Contribution service delivery
• Own client satisfaction, operational health, financial performance, risk management, governance, oversight, and continuous improvement
• Build and sustain relationships with clients, advisors, consultants, partners, and strategy teams
• Act as a trusted advisor using industry best practices, benchmarking, prevalence data, analytics, and insights
• Lead client relationship, stewardship, governance, oversight, executive, operational, investment, and committee meetings
• Coordinate delivery across solutions, teams, and partners, including Alight US and Alight India
• Ensure services meet contractual commitments, scope, service levels, and quality standards
• Establish governance routines, monitor operational health, and resolve risks and issues
• Identify, assess, mitigate, and escalate operational, financial, and compliance risks
• Monitor legislative and regulatory developments affecting Defined Contribution plans and advise clients
• Drive profitability, operational health, client satisfaction, regulatory readiness, and adoption of releases, technologies, and best practices
• Manage financial forecasting, contracts, margins, service levels, and Error & Omissions discussions or negotiations
• Support client renewals with the Portfolio Leader
• Develop, lead, and retain global Defined Contribution talent, including staffing, succession planning, team structure, and talent development
• Set account goals, align delivery teams, and track progress
• Participate in prospective client presentations and sales efforts
• Serve as a subject matter expert on Defined Contribution products, services, and regulatory requirements

Defined Contribution Client Leader

Marketing

• Own the narrative around Alight’s product offerings and craft persuasive solutions stories
• Collaborate with Sales, Growth Marketing, and Product Management to drive integrated go-to-market strategy
• Serve as subject-matter expert on audience challenges, value drivers, buyer personas, and buying journeys
• Craft positioning, messaging, content, and customer-facing assets
• Identify priority use cases where Alight has a right to win
• Define cross-functional go-to-market sales plays
• Plan and execute product launches and consult on campaigns driving awareness, adoption, and retention
• Provide sales and customer-success teams with tools, collateral, training, webinars, and workshops
• Share customer insights, feedback, testimonials, NPS, and CSAT findings with product and marketing teams
• Develop and deliver launch plans and coordinate with marketing teams
• Measure and optimize launch and campaign effectiveness and ROI
• Establish Alight as a premier solution for HR outsourcing, benefits administration, health navigation, wellbeing, wealth administration, and leaves of absence
• Partner with Sales Operations and Demand/Growth Marketing to build pipeline and accelerate acquisition and upsell opportunities
• Lead and support Product Marketing Managers responsible for Health, Wealth, and Leaves solution marketing
• Hire, train, mentor, motivate, and coach product marketers
• Develop playbooks, training, and tools to help field teams navigate the HR buying journey and close deals
• Conduct competitive analysis and market research
• Allocate resources, budgets, and timelines for product marketing projects
• Curate and evolve buyer personas and journey maps
• Measure and report on marketing performance
• Attend and speak at events, conferences, and webinars; create blogs, articles, and reports
• Benchmark product performance and positioning against competitors and industry standards

Senior Director, Solution Marketing

Platform Engineer

• Build agent patterns, retrieval systems, and guardrails for AI assistants serving Alight participants
• Develop an MCP server providing a skills registry to AI coding agents in the IDE
• Create reusable LangGraph agent patterns for multi-agent orchestration, memory, tool-use safety, and guardrails
• Build an agent evaluation platform using DeepEval and Ragas with CI/CD quality gates
• Develop document ingestion and retrieval pipelines covering chunking, embedding, vector search, reranking, and citations
• Automate CI/CD and deployment of AI agents on AWS using ECS, Fargate, and Agent Core
• Build AI-enabled devcontainers with integrated tooling, validation, and testing
• Instrument production workloads with OpenTelemetry and create dashboards for LLM cost and token tracking
• Convert governance controls into pipeline checks and automatically collect evidence
• Implement semantic caching, rate limiting, and graceful degradation for agent workloads
• Create reference implementations, SDK and CLI tooling, documentation, and reusable infrastructure for other engineers

AI Platform Engineer

Customer Specialist

• Handle inbound calls and provide financial education
• Answer complex questions about investment and payment options available to plan participants
• Offer guidance on appropriate tools and services
• Provide information and guidance about plan distributions, loans, investment choices, and specific plan rules
• Work independently to troubleshoot and research issues and develop solutions
• Process transactional support for plan participants
• Focus guidance on qualified and non-qualified retirement plan benefits

Defined Contribution Customer Solutions Specialist

Client Partner

• Serve as the primary point of contact for clients regarding Health Navigation delivery
• Manage reporting, requirements definition, service inquiries, client satisfaction, and ongoing requirements
• Support change requests; the role is not sales-focused
• Act as a Subject Matter Expert and guide Alight parties to accomplish objectives
• Maintain ongoing client relationships and regular communication with key client stakeholders
• Evaluate, manage, and resolve complex operational and technical challenges
• Understand technology solutions to serve client needs
• Organize, plan, and lead internal and external meetings
• Coordinate with clients and the health pro team to ensure required delivery materials are received
• Demonstrate Alight’s value and establish expectations regarding navigation service delivery
• Collaborate with the Health Navigation Team Manager on complex customer and client escalations
• Serve as a Subject Matter Expert for service-specific and common client requirements
• Collaborate with a global client-delivery team and execute the client solution roadmap
• Develop domain and operational expertise within the client team

Navigation Client Manager

Account Executive

• Deepen and expand Alight’s relationships with existing clients
• Serve as a trusted advisor to CHROs and senior client leaders
• Present confidently and build executive-level relationships
• Understand delivery nuances and support teams through escalations, quality issues (E&Os), and change order negotiations
• Broaden connections across client organizations and identify challenges linked to Alight’s solutions
• Lead renewal and retention strategies, including preparation, presentation, and negotiation
• Cross-sell and expand business within existing accounts
• Collaborate with internal partners to address client challenges and coordinate resources
• Deliver ROI/VOI-driven solutions
• Tailor deal approaches and design unique client solutions
• Conduct regular client performance reviews, share results, address concerns, and identify growth opportunities

Strategic Account Executive

Financial Planning and Analysis

• Serve as a finance partner to business and finance leadership, translating financial performance into actionable insights and recommendations
• Analyze actuals, budget, forecast, and prior year performance, identifying key drivers, trends, and risks
• Use advanced analytics and AI-enabled tools to improve forecasting, identify risks, and support proactive decision-making
• Prepare and present financial materials for leadership forums, explaining financial implications, trade-offs, and recommendations
• Support Benefits FP&A planning, including long-range planning, budgeting, forecasting, scenario modeling, and staffing operations
• Contribute to automation and FP&A process transformation to improve efficiency, consistency, data quality, and insight velocity
• Guide and support analysts and cross-functional partners, fostering continuous improvement and automation-first thinking
• Build working relationships with business finance leaders and their teams
• Support ad hoc and strategic analyses for business and finance initiatives
• Report to the Finance Director and maintain close ties to Corporate FP&A

Finance Manager – Benefits FP&A

Customer Success Manager

• Manage the overall book of business and provide strategic direction for assigned clients
• Drive client satisfaction, retention, and engagement with Alight products
• Develop relationships with key decision makers within existing clients and demonstrate value
• Recommend and execute product best practices while interfacing with individuals at all client-organization levels
• Lead renewal strategy development, packaging, presentation, and negotiation activities
• Lead pre-renewal internal strategy meetings for Navigation
• Identify issues, needs, opportunities, threats, and alternatives for client proposals
• Partner with enterprise leaders on renewal strategies for clients with multiple products
• Collaborate with the Client Success Manager on day-to-day relationship management
• Ensure products progress on schedule and according to prescribed standards
• Establish and improve strategic relationships with client teams and executives
• Own strategic client business cases and report delivery to clients and broker/consultant partners
• Develop, execute, and troubleshoot solutions to increase or maintain product engagement rates
• Assist leadership in mentoring Client Facing associates and promote best practices
• Manage client concerns by coordinating internal resources to maintain satisfaction, retention, and performance goals
• Provide creative solutions supporting ROI/VOI/performance-based initiatives
• Identify process improvements and leverage Client Success leadership for execution
• Conduct formal client review meetings, address concerns, and discuss opportunities and new ideas
• Assist with new-business scoping and work estimation for existing and future clients
• Partner with the Strategic Account Executive when assigned

Customer Success Leader

• Help customers select the most appropriate provider for After Tax Brokerage Accounts
• Provide information and guidance about qualified plan distributions, loans, investment choices, and plan rules
• Identify appropriate IRA types and communicate recommendations effectively
• Navigate the internal PFC 529 website to retrieve college savings plan information
• Build a knowledge base and communicate the advisor relationship to employees
• Handle customer and support interactions
• Work independently to troubleshoot, research issues, and develop solutions
• Educate callers on retirement and education funding concepts
• Collaborate with Call Center and Defined Contribution Client Teams to achieve goals