Client Delivery Leader – Leave Solutions

Alight Solutions

. Develop and build meaningful, trusted relationships across internal teams, customer stakeholders, and broker consultants .

Posted 10/30/2026full-timeRemote • Illinois • United StatesSenior💰 $100,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Client Relationship Management, focusing on client satisfaction, retention, and expansion through effective engagement strategies. Proficient in analyzing data to drive actionable insights and optimize service delivery outcomes.

Highest-signal resume keywords

Client Relationship ManagementAnalytical SkillsNegotiation SkillsHR Services ExperienceChange Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Financial ModelingData AnalysisClient Engagement StrategiesAccount Health StrategyLegislative Knowledge

Soft Skills

Communication SkillsRelationship DevelopmentIssue ResolutionCollaborationAdvocacy

Industry Keywords

Disability ManagementWorkers CompensationFMLA ManagementHealthcareBusiness Management

About the role

Key responsibilities & impact

Develop and build meaningful, trusted relationships across internal teams, customer stakeholders, and broker consultants
Work with Solutions Delivery post-sale to ensure a smooth transition from Implementation to Service
Advocate for business readiness and client success
Collaborate cross-functionally to optimize product, service, and delivery outcomes
Consult with clients on best practices to increase product adoption and utilization
Own Account Health strategy and delivery for assigned client accounts
Monitor and identify client retention risk; design and execute success plans
Own Leaves Delivery and manage day-to-day delivery, client priorities, open items, requirements, operations, and technology
Prepare and conduct Quarterly and Annual Client Business Reviews
Inform clients of legislative changes affecting disability, workers compensation, and FMLA management
Pursue continuous improvement and act as a change agent
Travel to internal meetings, client meetings, and industry conferences as needed

Requirements

What you’ll need

5+ years of direct Client/Broker Relationship management experience or advanced degree equivalent
Excellent communication, relationship development, negotiation, and issue resolution skills with C-Suite Executives and key Client/Broker contacts
Compelling analytical skills with the ability to translate data into actionable insights
Experience managing pricing and financial models
Ability to partner with the Sales/Commercial Team to identify expansion opportunities
Experience leading innovative and effective client engagement strategies focused on client satisfaction, retention, and expansion
Experience in HR services, business management, disability/absence, and healthcare
Must have work authorization in the United States that does not now or in the future require visa sponsorship
Successful completion of a background check

Benefits

Comp & perks

Health, dental and vision coverages starting Day One
Wellbeing programs
Retirement plans with contribution matching
Generous time off
Parental leave
Continuing education
Career growth opportunities
Flexible working arrangements wherever possible
Competitive total rewards package
Continuing education & training
Potential with a growing worldwide organization