Client Executive Lead

Alight Solutions

. Accountable for ongoing service delivery across Alight's largest and most complex clients .

Posted 10/17/2026full-timeRemote • Illinois • United StatesSenior💰 $175,000 - $190,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex client accounts and delivering exceptional service while driving operational efficiency and revenue growth. Proficient in financial modeling, contract management, and client relationship management to enhance satisfaction and retention.

Highest-signal resume keywords

Customer Success ManagementPeople ManagementFinancial ModelingService Delivery ModelsClient Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial ModelingContract ManagementService Delivery ModelsProfit and Loss Statement AnalysisBusiness-to-Business ConceptsSolution AuditsOperational Health ManagementRevenue Growth StrategiesError and Omission EliminationSLA Management

Soft Skills

Strong Communication SkillsTeam CollaborationProblem SolvingPresentation SkillsConsultative Skills

Industry Keywords

Customer SuccessAccount ManagementHR ExperienceBenefits ExperiencePayroll ExperienceTalent ExperienceClient SatisfactionRevenue RetentionStakeholder EngagementUpselling

About the role

Key responsibilities & impact

Accountable for ongoing service delivery across Alight's largest and most complex clients
Ensure timely execution of ongoing client deliverables
Develop solutions to complex problems across multiple domains and clients
Drive operational health, reduce total cost to serve, exceed in-year revenue targets, improve Net Promoter Score, minimize Errors & Omissions and SLA misses, and integrate Delivery
Partner with Sales and Strategic Account Executives on strategic planning, client satisfaction, relationship health, contractual adherence, revenue retention, and revenue growth
Manage a team or independently manage a portfolio of complex client accounts and client teams
Partner with Sales Executives to close new opportunities related to solution-scope changes
Identify opportunities to reduce demand, improve delivery-model cost, drive efficiency, leverage, and scale
Collaborate with Renewal Executives on renewals, product/solution fit, stakeholder engagement, expansion, and upselling
Align product and service configurations with customers and support proposals and pricing
Own cross-solution integration and single-point accountability across Delivery
Own operational readiness for new customers and services/domains
Lead product and solution audits and eliminate errors and omissions
Lead service recovery and improvement plans
Partner with solution leaders to drive operational results and overcome client-specific challenges
Manage service-level metrics and annual improvement targets
Manage customer relationships, satisfaction, expectations, support, and solution performance
Manage in-year revenue growth, project work, upselling, service extensions, and expansions
Perform financial modeling to craft contracts, SOWs, and change requests and deliver value assessments
Communicate financials with executive stakeholders
Contain costs and preserve contract margins
Partner with Client Services managers on learning and development
Lead ad hoc internal Client Services projects

Requirements

What you’ll need

7+ years of equivalent experience in a Customer Success/Account Management role
Serve as a people manager for a team of Client Executives
A minimum of 3 years of people management experience is preferred but not required
Significant related HR, Benefits, Payroll, or Talent experience
External client exposure/consulting experience
Experience with business-to-business concepts and/or daily dials, appointment setting, and opportunity generation accountability
Proficient understanding of contracts
Strong understanding of client Profit and Loss statements and business-unit-level financials
Advanced knowledge of best practices and service delivery models
Experience collaborating effectively in a team environment and accountability for team results
Strong written and verbal communication, presentation, facilitation, and consultative skills
Ability to apply professional principles and business judgment to solve unique problems or develop new procedures, processes, and products
Ability to lead and thrive in a fast-paced environment while managing multiple tasks and priorities
Ability to comprehend new software features and functionality
Ability to network at all levels and manage by influence internally and externally
Work authorization in the employing country without current or future visa sponsorship requirement
Successful completion of applicable background checks

Benefits

Comp & perks

Health, dental, and vision coverages starting Day One
Wellbeing programs
Retirement plans with contribution matching
Generous time off
Parental leave
Continuing education
Career growth opportunities
Flexible working arrangements wherever possible
Competitive total rewards package
Continuing education and training
Reasonable accommodations for disabilities and sincerely held religious beliefs