Customer Care Representative

Alight Solutions

. Handle a high volume of inbound calls from clients' employees .

Posted 10/2/2026full-timeRemote • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service, particularly in handling HR and financial inquiries related to health care benefits and retirement plans. Proficient in multitasking across multiple systems while maintaining high levels of communication and customer satisfaction.

Highest-signal resume keywords

Customer Service ExperienceHealth Care Benefits KnowledgeHR Services ExpertiseExcellent Communication SkillsMultitasking Ability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Health Enrollment ProcessingPayroll ManagementDatabase ManagementTax Updates ProcessingRetirement Contributions Management

Soft Skills

AdaptabilityDependabilityFlexibilityConstructive Feedback ReceptionCustomer Care Passion

Tools & Technologies

Windows ApplicationsDatabase Systems

Industry Keywords

Human ResourcesFinancial ServicesHealth Care

About the role

Key responsibilities & impact

Handle a high volume of inbound calls from clients' employees
Answer questions, provide education, and resolve complex HR and financial issues related to health care benefits, retirement savings and plans, leaves of absence, payroll, and other HR matters
Process health enrollments, tax and direct deposit updates, retirement withdrawals or contributions, and retirement elections
Conduct additional research and ongoing casework
Navigate multiple computer screens and systems to provide answers and support
Assist callers with navigating systems
Create and update database files
Communicate with third parties to research and assist customers with updates or inquiries

Requirements

What you’ll need

At least 4 years of customer service experience, or a combination of education and experience
High School diploma and 4 years of customer service experience, OR College Diploma and 2 years of customer service experience, OR Bachelor's Degree
Excellent verbal and written communication skills
Passion for providing a high level of customer care and satisfaction
Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment
Ability to receive and immediately apply constructive feedback
Ability to multitask using several Windows applications simultaneously while assisting a customer by phone
Flexibility to work a specified shift and extended hours as necessary
Background check required if offered employment
Experience in Health Care, Human Resources Services or Financial Services preferred

Benefits

Comp & perks

A full Benefits Package, starting on your first day of employment
Flex credits for extended health, Life, Disability Insurance and more
Retirement plan with a corporate match
Three weeks (15 days) of paid vacation
Ten paid holidays per calendar year
Personal and sick time
Ongoing training, coaching and development
Continuing education and training
Career development and growth opportunities
Competitive total rewards package