Customer Care Representative

Alight Solutions

. Handle a high volume of inbound calls from clients’ employees .

Posted 10/17/2026full-timeRemote • United StatesMid-LevelSenior💰 $35,000 - $37,440 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service, particularly in handling complex HR and financial inquiries related to healthcare benefits and retirement plans. Proficient in multitasking across multiple systems while providing high-quality customer care and communication.

Highest-signal resume keywords

Customer Service ExperienceHealthcare Benefits Knowledge401k Plan AdministrationVerbal And Written Communication SkillsMultitasking In Fast-Paced Environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Health Enrollment ProcessingPayroll Management401k Withdrawals And ContributionsCasework ResearchCustomer Interaction Management

Soft Skills

AdaptabilityDependabilityFlexibilityConstructive Feedback ReceptionCustomer Care Passion

Tools & Technologies

Windows ApplicationsRemote Communication ToolsClient-Specific Processes

Industry Keywords

Human Resources ServicesFinancial ServicesHealthcare

About the role

Key responsibilities & impact

Handle a high volume of inbound calls from clients’ employees
Answer questions, provide education, and solve complex HR and financial issues related to healthcare benefits, 401k savings and retirement plans, leaves of absence, and payroll
Process health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections
Conduct additional research and ongoing casework
Initiate outbound calls to update customers on pending cases or other topics
Navigate multiple tools, systems, screens, and applications while managing live customer interactions
Assist callers with navigating systems
Communicate with third parties to research and assist customers with updates or inquiries
Complete training in a domain area, tools and resources, customer interaction management, and client-specific processes
Develop skills and advance from CCR I to CCR II within the first 15 months

Requirements

What you’ll need

At least 4 years of customer service experience, or a combination of education and experience
High School diploma and 4 years of customer service experience, OR Associate’s degree and 2 years of customer service experience, OR Bachelor’s Degree
Excellent verbal and written communication skills
Passion for providing a high level of customer care and satisfaction
Ability to be flexible, adaptable, and dependable in a fast-paced environment
Ability to receive and immediately apply constructive feedback
Ability to multitask using several Windows applications while assisting a customer by phone
Flexibility to work a specified shift and extended hours as necessary
High-speed broadband cable internet with minimum upload/download speeds of 20 Mbps/20 Mbps for 100% remote positions
Internet provider equipment must be hardwired to the company-issued computer
Must reside in one of the listed states: Delaware, Florida, Georgia, Indiana, Maine, Maryland, Michigan, Mississippi, New Hampshire, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington D.C., West Virginia, Alabama, Arkansas, Illinois, Iowa, Kentucky, Louisiana, Minnesota, Oklahoma, South Dakota, Tennessee, Texas, Wisconsin, Arizona, Idaho, Nevada, New Mexico, Oregon, Utah, or Wyoming
Must have work authorization in the employing country without current or future visa sponsorship
Background check required upon offer
Experience in Health Care, Human Resources Services, or Financial Services preferred

Benefits

Comp & perks

Health, dental, vision, and life insurance starting Day One
Wellbeing programs
Retirement plans with contribution matching
401k plan with corporate match
Paid time off
Three weeks (15 days) of paid vacation
Eleven paid holidays per calendar year (9 fixed and 2 floating)
6 paid wellness days
Parental leave
Continuing education and training
Career development and growth opportunities
Ongoing training, coaching, and development
Flexible working arrangements
Remote work from home
Potential occasional travel to a physical office location