Customer Success Leader

Alight Solutions

. Manage the overall book of business and provide strategic direction for assigned clients .

Posted 9/23/2026full-timeRemote • Texas • United StatesSenior💰 $115,000 - $135,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and client success, with a strong focus on strategic relationship building, negotiation, and performance metrics. Proven ability to drive client satisfaction and retention while managing complex accounts effectively.

Highest-signal resume keywords

Account ManagementClient SuccessNegotiation SkillsFinancial ProjectionsStrategic Planning

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance MetricsP&L DevelopmentClient Engagement StrategiesRenewal Strategy DevelopmentProcess Improvement

Soft Skills

Persuasive CommunicationRelationship BuildingOrganizational SkillsProblem SolvingMentoring

Industry Keywords

Healthcare VendorConsultingBrokerage FirmClient Review MeetingsEmployer Accounts

About the role

Key responsibilities & impact

Manage the overall book of business and provide strategic direction for assigned clients
Drive client satisfaction, retention, and engagement with Alight products
Develop relationships with key decision makers within existing clients and demonstrate value
Recommend and execute product best practices while interfacing with individuals at all client-organization levels
Lead renewal strategy development, packaging, presentation, and negotiation activities
Lead pre-renewal internal strategy meetings for Navigation
Identify issues, needs, opportunities, threats, and alternatives for client proposals
Partner with enterprise leaders on renewal strategies for clients with multiple products
Collaborate with the Client Success Manager on day-to-day relationship management
Ensure products progress on schedule and according to prescribed standards
Establish and improve strategic relationships with client teams and executives
Own strategic client business cases and report delivery to clients and broker/consultant partners
Develop, execute, and troubleshoot solutions to increase or maintain product engagement rates
Assist leadership in mentoring Client Facing associates and promote best practices
Manage client concerns by coordinating internal resources to maintain satisfaction, retention, and performance goals
Provide creative solutions supporting ROI/VOI/performance-based initiatives
Identify process improvements and leverage Client Success leadership for execution
Conduct formal client review meetings, address concerns, and discuss opportunities and new ideas
Assist with new-business scoping and work estimation for existing and future clients
Partner with the Strategic Account Executive when assigned

Requirements

What you’ll need

7+ years of success in account management/client success within a carrier, consulting/brokerage firm, or healthcare vendor
Successful track record managing mid-to-large employer accounts with 5,000+ lives
Ability to understand and develop financial projections/P&L and other performance metrics
Solid organizational, management, administrative, and human relations skills
Exceptional negotiation and leveraging skills
Persuasive and tactful when negotiating and dealing with consultants/brokers, team members, peers, and superiors
Success meeting goals/targets and managing a complex book of business
Ability to facilitate and guide strategic planning discussions to help clients define key objectives
Ability to listen, inquire, clarify, and translate strategic discussions into concise, measurable action plans
Must have work authorization in the United States that does not now or in the future require visa sponsorship
Successful completion of a background check

Benefits

Comp & perks

Health, dental, and vision coverages starting Day One
Wellbeing programs
Retirement plans with contribution matching
Generous time off
Parental leave
Continuing education
Career growth opportunities
Flexible working arrangements where possible
Competitive total rewards package
Continuing education and training