Defined Contribution Team Manager

Alight Solutions

. Lead a team of Registered Representatives supporting participants in employer-sponsored retirement plans .

Posted 10/30/2026full-timeRemote • North Carolina • United StatesMid-LevelSenior💰 $60,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing and developing teams of Registered Representatives within employer-sponsored retirement plans, ensuring compliance with regulatory requirements while enhancing service quality and performance metrics.

Highest-signal resume keywords

FINRA Series 6 LicenseFINRA Series 63 LicensePeople Leadership ExperienceAdvanced Knowledge Of InvestmentsExperience In Financial Services

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Coaching And Developing Team MembersHandling Customer EscalationsCreating Audit And Compliance ProceduresKnowledge Of Qualified Retirement-Plan RequirementsUnderstanding Of Defined Contribution Plans

Soft Skills

Providing FeedbackPerformance ManagementProcess ImprovementCommunication Skills

Tools & Technologies

Desktop ToolsCustomer Care Policies

Certifications & Qualifications

FINRA Series 24 LicenseFINRA Series 26 License

Industry Keywords

401(k) IndustryRetirement-Benefits IndustryCompliance RequirementsRegulatory RequirementsAFS Written Supervisory Procedures

About the role

Key responsibilities & impact

Lead a team of Registered Representatives supporting participants in employer-sponsored retirement plans
Partner with the Financial Services team to monitor and continuously improve service quality
Coach and develop Registered Representatives through ongoing feedback and timely coaching
Complete required monthly call evaluations and conduct silent monitoring when appropriate
Administer customer care and HR policies and support performance-management processes
Manage compensation and pay processes for aligned Registered Representatives within established budgets and guidance
Support associates in achieving service and performance metrics, including handle-time and schedule-adherence expectations
Provide program, policy, procedure, and tool expertise to resolve customer concerns and escalations
Provide guidance on defined contribution plans, including distributions, loans, investment choices, and plan-specific provisions
Build knowledge of financial wellness solutions and communicate relevant information and direction to the team
Identify opportunities to improve processes, desktop tools, and client procedures and share recommendations
Maintain compliance with AFS Written Supervisory Procedures and FINRA supervisory requirements
Contribute to AFS supervisory procedures and help ensure policies and client interactions meet regulatory requirements

Requirements

What you’ll need

Possess FINRA Series 6 and Series 63 licenses
Ability to obtain a Series 24 or Series 26 license within six months of hire
Experience in financial services and/or the 401(k) and retirement-benefits industry
Advanced knowledge of investments and employer-sponsored retirement plans
Working knowledge of qualified retirement-plan requirements
Intermediate knowledge of relevant compliance, regulatory, and legislative requirements
People leadership experience in a contact center or customer-service environment
Experience coaching and developing team members
Experience creating and maintaining audit and compliance procedures
Experience handling customer escalations and complaints
Must have work authorization in the United States that does not now or in the future require visa sponsorship
Must successfully complete applicable background checks

Benefits

Comp & perks

Health, dental, and vision coverages starting Day One
Wellbeing programs
Retirement plans with contribution matching
Generous time off
Parental leave
Continuing education
Career growth opportunities
Flexible working arrangements where possible
Competitive total rewards package
Background-check-related processes as applicable to the position