Director, Claims Management – Alight Leave Solutions

Alight Solutions

. Lead the strategic direction and operational execution of STD, LOA, ADA, and LTD claims services, including rehabilitation and/or clinical services as applicable .

Posted 11/12/2026full-timeRemote • Illinois • United StatesLead💰 $135,000 - $165,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in managing STD, LTD, LOA, and ADA claims services while leading large operational teams. Proven ability to develop and execute strategic business initiatives, ensuring regulatory compliance and enhancing service delivery.

Highest-signal resume keywords

Claims ManagementLeadership ExperienceOperational Strategy DevelopmentRegulatory ComplianceKPI Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims AdministrationDisability ManagementAbsence ManagementReturn-To-Work PracticesPerformance MetricsOperational EfficiencyBusiness Strategy ExecutionRisk ManagementInternal ControlsService Standards

Soft Skills

Executive-Level CommunicationRelationship Management

Certifications & Qualifications

DMEC CertificationLean Six Sigma CertificationOperations Strategy Training

Industry Keywords

STD ClaimsLTD ClaimsLOA ClaimsADA ClaimsDisability ClaimsAbsence ManagementOperational MetricsService DeliveryContinuous ImprovementWorkforce Planning

About the role

Key responsibilities & impact

Lead the strategic direction and operational execution of STD, LOA, ADA, and LTD claims services, including rehabilitation and/or clinical services as applicable
Lead and develop an organization of approximately 100 professionals, including managers and other leaders
Develop and execute business strategies to strengthen service delivery, operational capabilities, and sustainable growth
Establish and monitor performance metrics, service standards, and accountability measures
Ensure accurate and effective claims management with a focus on return-to-work outcomes
Partner with senior leaders, clients, technology teams, vendors, and cross-functional stakeholders to identify gaps and implement solutions
Anticipate industry trends, business needs, and operational challenges; develop strategies for emerging opportunities and risks
Evaluate technology, platforms, and business solutions to improve claims processes, operational efficiency, and client and participant experience
Manage departmental budgets, workforce planning, and resources
Maintain regulatory compliance, risk management, and internal controls while fostering continuous improvement

Requirements

What you’ll need

10+ years of experience in claims, disability, leave, absence management, or a related field
Minimum of 7 years of leadership experience within absence management, disability, or claims operations
Experience leading managers and large-scale operational teams, preferably organizations of approximately 100 or more professionals
Extensive knowledge of STD, LTD, LOA, ADA, disability claims, absence management, and return-to-work practices
Understanding of regulatory compliance, risk management, internal controls, and claims administration best practices
Experience developing and executing operational and business strategies within a complex, service-oriented organization
Experience establishing and managing KPIs, service-level expectations, operational metrics, and performance accountability
Executive-level communication and relationship-management skills with clients, senior leaders, and cross-functional stakeholders
Bachelor’s degree, advanced education, or an equivalent combination of education, professional training, and relevant experience
DMEC certification or related absence/disability training preferred
Lean Six Sigma certification and/or formal Operations Strategy training preferred
Must have work authorization in the United States that does not now or in the future require visa sponsorship

Benefits

Comp & perks

Health, dental, and vision coverages starting Day One
Wellbeing programs
Retirement plans with contribution matching
Generous time off
Parental leave
Continuing education
Career growth opportunities
Flexible working arrangements wherever possible
Competitive total rewards package
Continuing education and training