Navigation Client Manager

Alight Solutions

. Serve as the primary point of contact for clients regarding Health Navigation delivery .

Posted 9/23/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $70,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client management and health navigation delivery, effectively coordinating with stakeholders and managing complex operational challenges. Strong communication and problem-solving skills are essential for maintaining client relationships and ensuring service delivery.

Highest-signal resume keywords

Client Management ExperienceStrong Communication SkillsCritical ThinkingProblem-Solving SkillsTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Requirements DefinitionOperational ManagementTechnical Challenge ResolutionService Delivery CoordinationClient Solution Roadmap Execution

Soft Skills

Organizational SkillsAdaptabilityRelationship Management

Certifications & Qualifications

Bachelor’s DegreeAssociate’s Degree

Industry Keywords

Health NavigationClient SatisfactionChange RequestsSubject Matter ExpertClient Stakeholders

About the role

Key responsibilities & impact

Serve as the primary point of contact for clients regarding Health Navigation delivery
Manage reporting, requirements definition, service inquiries, client satisfaction, and ongoing requirements
Support change requests; the role is not sales-focused
Act as a Subject Matter Expert and guide Alight parties to accomplish objectives
Maintain ongoing client relationships and regular communication with key client stakeholders
Evaluate, manage, and resolve complex operational and technical challenges
Understand technology solutions to serve client needs
Organize, plan, and lead internal and external meetings
Coordinate with clients and the health pro team to ensure required delivery materials are received
Demonstrate Alight’s value and establish expectations regarding navigation service delivery
Collaborate with the Health Navigation Team Manager on complex customer and client escalations
Serve as a Subject Matter Expert for service-specific and common client requirements
Collaborate with a global client-delivery team and execute the client solution roadmap
Develop domain and operational expertise within the client team

Requirements

What you’ll need

Bachelor’s Degree, Associate’s Degree with 2 years client management experience, or 3 years’ experience in a client management role
Ability to work effectively in a team environment
Strong written and verbal communication skills
Ability and desire to learn continually in a fast-paced, changing environment
Robust critical thinking and problem-solving skills
Ability to efficiently organize work activities to meet deadlines
Ability to effectively manage client relationships
Work authorization in the United States that does not now or in the future require visa sponsorship
Successful completion of a background check
Ability to participate in video interviews with camera on
May require occasional travel to a physical office location

Benefits

Comp & perks

Health, dental, and vision coverages starting Day One
Wellbeing programs
Retirement plans with contribution matching
Generous time off
Parental leave
Continuing education
Career growth opportunities
Flexible working arrangements wherever possible
Reasonable accommodations for persons with disabilities
Competitive total rewards package
Continuing education and training
Bonus and/or incentive eligibility determined by role and level