Senior Defined Benefits Client Manager

Alight Solutions

. Lead Defined Benefit service delivery from the client’s perspective .

Posted 11/6/2026full-timeRemote • Massachusetts • United StatesSenior💰 $90,000 - $105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in Defined Benefit service delivery, with a strong focus on client satisfaction and operational health. Capable of leading teams through change while fostering collaboration and innovative problem-solving.

Highest-signal resume keywords

10+ Years Of Defined Benefit ExperienceClient Relationship ManagementEffective Communication SkillsInclusive Leadership ApproachRisk Mitigation Strategies

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Creative Problem-SolvingOrganizational SkillsInterpersonal SkillsRelationship-BuildingService Orientation

Tools & Technologies

Confluence

Industry Keywords

Defined Benefit SolutionsClient DeliveryRegulatory DevelopmentsOperational HealthClient Satisfaction

About the role

Key responsibilities & impact

Lead Defined Benefit service delivery from the client’s perspective
Coordinate with other solutions and teams involved in overall client delivery
Proactively identify and deliver ideas and solutions based on client needs
Develop client-specific plans to expand the use of Defined Benefit solutions
Build understanding of each client’s industry and benefits organization priorities
Stay informed about relevant regulatory, legislative, and competitive developments
Support the development, growth, and success of Defined Benefit team members
Identify, communicate, and mitigate risks related to Defined Benefit delivery
Meet or exceed targets for profitability, operational health, Confluence adherence, and client satisfaction
Participate in prospective client presentations and the sales process
Build collaborative relationships across teams to support effective and consistent client delivery
Support growth and development of Defined Benefit talent
Contribute to prospective client opportunities

Requirements

What you’ll need

10+ years of relevant Defined Benefit (DB) experience, including experience supporting a variety of clients
Demonstrated ability to support and lead positive change with clients and colleagues
Effective communication skills, including the ability to simplify complex concepts and translate strategic direction into clear team priorities and deliverables
Creative and innovative approach to problem-solving
Ability to identify and build collaborative opportunities across the business to achieve results
Inclusive, service-oriented leadership approach
Strong client focus and commitment to delivering a distinctive client experience
Effective organizational and prioritization skills, including the ability to provide clear direction and move valuable ideas into implementation
Ability to lead through change and bring colleagues together to achieve shared objectives
Effective interpersonal and relationship-building skills, including fostering trust, respect, and cooperation among team members
Work authorization in the United States without current or future visa sponsorship required
Successful completion of a background check contingent on an offer