Vice President, Healthcare Navigation, Enterprise Client Success

Alight Solutions

. Own a portfolio of Alight’s most strategic Healthcare Navigation relationships .

Posted 10/23/2026full-timeRemote • Texas • United StatesLead💰 $193,500 - $215,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive leadership in healthcare navigation and client success, with a strong focus on driving client retention, revenue growth, and strategic partnerships. Possesses exceptional executive presence and the ability to connect healthcare solutions to workforce health and financial performance.

Highest-signal resume keywords

15+ Years Leadership ExperienceClient Success ManagementHealthcare Navigation ExpertiseStrategic ThinkingTeam Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Healthcare NavigationBenefits AdministrationPopulation Health SolutionsClient Portfolio ManagementFinancial AcumenOperational AcumenValue RealizationPerformance MeasurementStrategic Partnership DevelopmentExecutive Advocacy

Soft Skills

Exceptional CommunicationInfluencing SkillsClient-First MindsetAccountabilityJudgment

Industry Keywords

HealthcareBenefitsClient SuccessConsultingEnterprise Account Management

About the role

Key responsibilities & impact

Own a portfolio of Alight’s most strategic Healthcare Navigation relationships
Drive client retention, revenue growth, and long-term partnership value
Serve as executive advisor to CHROs, Benefits leaders, Finance leaders, and senior business executives
Connect Healthcare Navigation solutions to workforce health, productivity, employee experience, and financial performance
Lead executive business reviews demonstrating value realization, performance, innovation, and future growth opportunities
Identify and accelerate opportunities to expand strategic partnerships and improve client outcomes
Represent the client voice across Product, Clinical, Operations, Technology, Sales, and Commercial teams
Shape solution and service strategies based on client needs, market trends, and competitive dynamics
Partner with Sales and Product leadership to influence roadmap priorities, innovation efforts, and growth initiatives
Champion a client-first culture focused on delivery excellence, member experience, and measurable outcomes
Lead, develop, and inspire senior Client Directors and client success leaders
Build a culture of accountability, innovation, collaboration, and continuous improvement
Develop future leaders and strengthen organizational capability as Healthcare Navigation grows
Drive retention, expansion, portfolio performance, executive advocacy, measurable outcomes, delivery excellence, leadership strength, and business influence

Requirements

What you’ll need

15+ years of progressive leadership experience in healthcare, benefits, client success, consulting, or enterprise account management
Proven success leading large, complex client portfolios and executive-level relationships with sophisticated enterprise organizations
Deep understanding of employer healthcare, benefits administration, healthcare navigation, advocacy, population health, or related solutions
Strong record of driving sustainable retention, expansion, and client value realization
Exceptional executive presence, strategic thinking, communication, and influencing skills
Experience building and developing high-performing teams through growth, change, and transformation
Strong commercial, financial, and operational acumen, with the ability to connect strategy to execution and measurable results
Client-first mindset, high accountability, sound judgment, and ability to operate effectively in a fast-moving, matrixed environment
Must have work authorization in the United States that does not now or in the future require visa sponsorship
Successful completion of a background check consistent with Alight’s employment policies
Must participate in virtual interviews on video; camera-on culture
May require occasional travel to a physical office location

Benefits

Comp & perks

Health, dental and vision coverages starting Day One
Wellbeing programs
Retirement plans with contribution matching
Generous time off
Parental leave
Continuing education
Career growth opportunities
Flexible working arrangements wherever possible
Comprehensive benefits package
Competitive total rewards package
Continuing education and training
Reasonable accommodations for persons with disabilities
Bonus and/or incentive eligibility determined by role and level