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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in UKG Pro Payroll & People, providing client support and system optimization while ensuring compliance and effective communication. Capable of managing multiple client relationships and delivering actionable solutions through analytical problem-solving and consultative discussions.
Highest-signal resume keywords
UKG Pro Payroll & People ExpertiseClient Relationship ManagementSystem Testing MethodologiesHR And Payroll Process KnowledgeAnalytical And Problem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
UKG Configuration UpdatesSystem Performance AnalysisPayroll TroubleshootingReporting And AnalyticsIntegration SupportWorkflow ImprovementsDocumentation CreationClient SOP DevelopmentOpen Enrollment SupportBenefits Administration
Soft Skills
Excellent Communication SkillsClient-Facing ExperienceConsultative Discussion FacilitationKnowledge Transfer SupportTeam Training Leadership
Tools & Technologies
UKG Pro PayrollUKG Pro PeopleBI Reporting ToolsBenefits HubWFM
Certifications & Qualifications
UKG Pro Payroll & People Certification
Industry Keywords
HRISPayroll ProcessesBenefits AdministrationUS Payroll EnvironmentCanadian Payroll Environment
About the role
Key responsibilities & impact- Serve as the primary post-implementation partner for assigned clients
- Lead regular client touchpoints to review system performance, gaps, and optimization opportunities
- Build client relationships and drive customer satisfaction
- Facilitate consultative discussions on HR/payroll best practices and system utilization
- Perform configuration updates and enhancements within UKG Pro Payroll & People modules
- Analyze system performance and recommend improvements
- Support open enrollment and life event processes within benefits
- Apply testing methodologies for system updates, enhancements, and M&A activities
- Manage and triage client inquiries, resolving or escalating issues
- Troubleshoot system-related issues and provide actionable solutions
- Create documentation, templates, and client-facing materials
- Support knowledge transfer for internal teams and clients
- Act as a UKG Pro Payroll & HR Subject Matter Expert
- Contribute to internal process improvements and team knowledge sharing
- Participate in team training and lead at least one session annually
- Serve as a dedicated HRIS resource for assigned clients under managed services engagements
- Complete day-to-day UKG configuration updates, including pay codes and job titles
- Troubleshoot complex payroll issues and support UKG Pro Payroll, ancillary products, WFM, and Benefits
- Manage UKG cases through submission, tracking, escalation, and resolution
- Provide integration support
- Serve as Super User and Default Approver, triaging approvals as needed
- Develop and deliver general reporting, including BI and Pro WFM
- Implement workflow improvements and conduct quarterly system optimization reviews
- Manage UKG releases through sandbox testing and feature adoption
- Monitor compliance, flag risks, and provide year-end support
- Develop client SOPs and user guidelines
- Provide knowledge transfer to client HR staff and end users
Requirements
What you’ll need- 3+ years of hands-on experience with UKG Pro (Payroll & People)
- Experience in consulting, implementation, configuration, or support roles
- Strong knowledge of HR and payroll processes
- Strong knowledge of system testing methodologies
- Proven ability to manage multiple clients or priorities in a fast-paced environment
- Strong analytical and problem-solving skills
- Excellent communication skills; client-facing experience is required
- Experience with Core Benefits, Benefits Administration, or Benefits Hub preferred
- Reporting and analytics within UKG Pro preferred
- UKG Pro Payroll & People Certification preferred
- Experience with system integrations preferred
- Exposure to US or Canadian payroll environments preferred
Benefits
Comp & perks- Competitive Compensation
- Health and Wellness Benefits
- Paid Time Off and Vacation Benefits
- Professional Development and Ongoing Training
- Career Growth Opportunities
- Remote Work Flexibility
- Supportive and Collaborative Work Environment