Align HCM

Advisor

• Act as a strategic post-go-live partner for clients using Dayforce
• Serve as the primary post-implementation partner for assigned clients
• Lead regular client touchpoints to review system performance, gaps, and optimization opportunities
• Build strong client relationships and drive overall customer satisfaction
• Facilitate consultative discussions on HR/payroll best practices and system utilization
• Perform configuration updates and enhancements within Dayforce HR and Payroll modules
• Analyze system performance and recommend improvements
• Support open enrollment and life event processes within benefits
• Apply testing methodologies for system updates, enhancements, and M&A activities
• Manage and triage client inquiries, ensuring timely resolution or escalation
• Troubleshoot system-related issues and provide clear, actionable solutions
• Proactively identify and resolve risks
• Meet timelines aligned with key deliverables and client expectations
• Create documentation, templates, and client-facing materials
• Support knowledge transfer for internal teams and clients
• Act as a Subject Matter Expert for Dayforce Payroll and HR
• Contribute to internal process improvements and team knowledge sharing
• Participate in team training and lead at least one session annually
• Support a collaborative, high-performance team environment

Explore SmartCare Advisor at Align HCM. Review requirements and application details.

SmartCare Advisor

• Serve as the primary post-implementation partner for assigned clients
• Lead regular client touchpoints to review system performance, gaps, and optimization opportunities
• Build client relationships and drive customer satisfaction
• Facilitate consultative discussions on HR/payroll best practices and system utilization
• Perform configuration updates and enhancements within UKG Pro Payroll & People modules
• Analyze system performance and recommend improvements
• Support open enrollment and life event processes within benefits
• Apply testing methodologies for system updates, enhancements, and M&A activities
• Manage and triage client inquiries, resolving or escalating issues
• Troubleshoot system-related issues and provide actionable solutions
• Create documentation, templates, and client-facing materials
• Support knowledge transfer for internal teams and clients
• Act as a UKG Pro Payroll & HR Subject Matter Expert
• Contribute to internal process improvements and team knowledge sharing
• Participate in team training and lead at least one session annually
• Serve as a dedicated HRIS resource for assigned clients under managed services engagements
• Complete day-to-day UKG configuration updates, including pay codes and job titles
• Troubleshoot complex payroll issues and support UKG Pro Payroll, ancillary products, WFM, and Benefits
• Manage UKG cases through submission, tracking, escalation, and resolution
• Provide integration support
• Serve as Super User and Default Approver, triaging approvals as needed
• Develop and deliver general reporting, including BI and Pro WFM
• Implement workflow improvements and conduct quarterly system optimization reviews
• Manage UKG releases through sandbox testing and feature adoption
• Monitor compliance, flag risks, and provide year-end support
• Develop client SOPs and user guidelines
• Provide knowledge transfer to client HR staff and end users

Open roles

SmartCare Advisor

SmartCare Advisor