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Registered Nurse, Call Center
Alive Hospice. Perform after-hours triage using nursing judgment to assess patient needs and determine appropriate interventions .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in nursing triage, patient assessment, and care intervention planning, with a strong focus on hospice care and emotional support for patients and families. Proficient in communication and collaboration with healthcare teams to ensure quality patient outcomes and adherence to regulatory standards.
Highest-signal resume keywords
Registered Nurse (RN)Triage AssessmentHospice CarePatient CommunicationCare Intervention Planning
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Nursing JudgmentClinical GuidanceDocumentation ReviewSymptom ManagementOutcome Management
Soft Skills
Emotional SupportCollaborationCommunication
Certifications & Qualifications
Tennessee RN License
Industry Keywords
Hospice PhilosophyOncologyHome HealthLong-Term CarePatient Services
About the role
Key responsibilities & impact- Perform after-hours triage using nursing judgment to assess patient needs and determine appropriate interventions
- Receive and manage incoming after-hours calls, providing clinical guidance, education, and emotional support to patients and families
- Plan care interventions and dispatch on-call nurses when in-person visits are required
- Provide telephone support to families at the time of death and initiate appropriate follow-up
- Serve as a clinical and procedural resource for on-call staff
- Review triage documentation for accurate, complete, and timely clinical records
- Communicate patient condition changes to the appropriate nurse, team, physician, or outside agency
- Notify the on-call administrator of significant issues, concerns, or operational barriers
- Ensure adherence to agency policies, procedures, and regulatory requirements
- Communicate patient status, interventions, and outcomes to the care team
- Interact with physicians to support patient care and symptom management
- Support care plan goals, outcome management, and variance analysis
- Participate in planning, implementation, and evaluation of patient services
- Attend requested meetings and trainings
- Cover additional after-hours needs when the office is unable to open
- Perform other duties as assigned
Requirements
What you’ll need- Registered Nurse with a valid RN license
- Minimum of one year of nursing experience required
- Current Tennessee RN License
- Valid driver’s license and automobile insurance as required by Tennessee State Law
- Knowledge of or willingness to learn hospice philosophy and care delivery
- Hospice, Oncology, Home Health, or Long-Term Care experience preferred
- BSN preferred