Alive Hospice

Call Center Representative

• Perform after-hours triage using nursing judgment to assess patient needs and determine appropriate interventions
• Receive and manage incoming after-hours calls, providing clinical guidance, education, and emotional support to patients and families
• Plan care interventions and dispatch on-call nurses when in-person visits are required
• Provide telephone support to families at the time of death and initiate appropriate follow-up
• Serve as a clinical and procedural resource for on-call staff
• Review triage documentation for accurate, complete, and timely clinical records
• Communicate patient condition changes to the appropriate nurse, team, physician, or outside agency
• Notify the on-call administrator of significant issues, concerns, or operational barriers
• Ensure adherence to agency policies, procedures, and regulatory requirements
• Communicate patient status, interventions, and outcomes to the care team
• Interact with physicians to support patient care and symptom management
• Support care plan goals, outcome management, and variance analysis
• Participate in planning, implementation, and evaluation of patient services
• Attend requested meetings and trainings
• Cover additional after-hours needs when the office is unable to open
• Perform other duties as assigned

Explore Registered Nurse, Call Center at Alive Hospice. Review requirements and application details.

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Registered Nurse, Call Center