Senior Account Manager – MANTL

Alkami Technology

. Own a portfolio of client accounts by developing account strategies, prioritizing opportunities and risks, and driving coordinated execution .

Posted 10/16/2026full-timeRemote • United StatesSenior💰 $108,000 - $135,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and client success, with a strong focus on driving renewals, expansion, and product adoption. Proficient in analyzing performance data and fostering relationships with senior stakeholders to influence outcomes.

Highest-signal resume keywords

Account ManagementClient SuccessRenewals ManagementAnalytical SkillsCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account PlanningRetention StrategiesProduct AdoptionData AnalysisCommercial NegotiationsSaaS ImplementationsPerformance Data InterpretationClient Relationship ManagementComplex Client EscalationsAccount Growth

Soft Skills

Advanced Communication SkillsJudgmentProblem-SolvingRelationship BuildingInfluencing Skills

Tools & Technologies

CRM ToolsTicketing SystemsReporting ToolsProductivity Tools

Industry Keywords

BankingFintechSaaSDigital BankingFinancial ServicesDeposit Origination SolutionsClient EnablementAccount Health AssessmentWhitespace IdentificationClient Stakeholders

About the role

Key responsibilities & impact

Own a portfolio of client accounts by developing account strategies, prioritizing opportunities and risks, and driving coordinated execution
Drive renewal and expansion outcomes through account health assessment, whitespace identification, commercial strategies, and client conversations
Strengthen relationships with client stakeholders through proactive engagement and tailored recommendations
Lead business reviews by analyzing customer performance and product usage data and facilitating discussions tied to client goals
Identify and mitigate retention risks through coordinated action plans
Advance product adoption by recommending relevant capabilities and practices
Resolve complex client issues and coordinate cross-functional resources through resolution
Influence account growth through client objectives, performance data, and product knowledge
Coordinate account execution with product, sales, reporting, legal, finance, implementation, support, and engineering teams
Represent client needs internally through feedback, enhancement requests, and recurring pain points
Guide escalations and coordinate technical or operational teams until resolution
Support platform implementations and client launches
Develop client enablement approaches, deliver targeted training, and recommend improvements to educational materials
Maintain account forecasts and document assumptions in designated systems
Advise internal colleagues on client context and recommendations to improve customer experience

Requirements

What you’ll need

3–6 years of experience in account management, client success, customer relationship management, or a related client-facing discipline
Experience independently managing renewals, account growth, and complex client relationships in banking, fintech, SaaS, or a comparable environment
Bachelor’s degree in business, finance, marketing, communications, or a related field, or equivalent relevant experience
Comprehensive knowledge of account management and client success practices, including account planning, renewals, retention, expansion, and product adoption
Strong analytical skills and ability to interpret account, customer, and product usage data
Advanced written and verbal communication skills
Demonstrated judgment and problem-solving skills
Ability to develop trusted relationships with senior client stakeholders and influence outcomes without direct authority
Strong cross-functional collaboration skills
Proficiency with CRM, ticketing, reporting, and productivity tools
Experience in banking, financial services, fintech, digital banking, or deposit origination solutions preferred
Experience leading renewal and expansion conversations and contributing to commercial negotiations or contracting processes preferred
Experience leading executive or strategic business reviews using performance data and account insights preferred
Experience with SaaS implementations, product adoption strategies, and complex client escalations preferred
Working knowledge of financial institution growth strategies, digital account opening, or deposit acquisition practices preferred
Must be eligible to work in the US for full-time employment
Employment sponsorship is not available

Benefits

Comp & perks

Remote-first environment
Unlimited paid time off
401(k) with employer match
Diverse and inclusive environment
FUN culture