Alkami Technology

Software Engineer

• Build the core experiences of bank administrators and bank customers
• Craft streamlined user flows
• Build robust APIs
• Integrate with third-party software such as Plaid or Sendgrid
• Write clean, thoroughly documented, and well-tested code
• Emphasize error-handling, logging, edge cases, long-term viability, and performance
• Break down complex product requirements into elegant solutions
• Design systems and advocate for architectural decisions
• Provide technical guidance, suggestions, and code reviews for teammates

Security Engineer

• Lead, develop, mentor, and manage security engineers and individual contributors
• Execute and implement security tools including WAF, EDR, NGAV, and vulnerability scanning
• Oversee security tool uptime processes
• Research, develop, and maintain knowledge of new tools, techniques, industry best practices, and process improvements for detecting, analyzing, and responding to emerging security threats
• Develop and publish security engineering metrics and dashboards
• Provide input to departmental KPIs and performance goals
• Participate in oversight activities by regulators, auditors, and other appropriate parties
• Represent the Security Engineering function on the Information Security Steering Committee
• Collaborate with Security Architecture, Security Operations, Identity and Access Management, SRE, and IT teams
• Evaluate individual and team performance using metrics and goals
• Drive technical discussions, triage, research, and investigations of active and potential threats

Manager, Security Engineering

Data Engineer

• Participate in the entire data pipeline lifecycle, focusing on building data lakes, data warehouses and related processes
• Lead code and design reviews with junior and peer developers
• Write clean code to develop data pipelines and necessary infrastructure as code
• Collaborate with cross-functional teams to understand requirements and design appropriate solutions
• Monitor and troubleshoot performance, scalability, and security issues, making improvements as needed
• Evaluate new technologies and tools that can improve system performance
• Participate in data governance processes
• Contribute to the design and documentation of the data lake platform
• Develop and optimize test automation solutions for data and performance
• Gather technical and design requirements
• Communicate with technical and non-technical team members to ensure project alignment and execution
• Participate in cross-functional initiatives promoting data-driven decision-making and continuous improvement
• Participate in an on-call rotation

Senior Software Engineer, Data Platform

Implementation Specialist

• Configure Alkami Digital Banking products and third-party integrations according to implementation requirements, technical specifications, and client-specific customization needs
• Independently manage assigned technical implementation tasks, coordinate timelines, and ensure deliverables meet quality standards
• Troubleshoot implementation and configuration issues by analyzing system behavior, reviewing logs and documentation, and resolving discrepancies
• Install, configure, and customize platform functionality and validate system performance
• Collaborate with project managers, client stakeholders, product teams, vendors, support, engineering, and customer-facing teams
• Execute implementation test plans, document results, and validate platform configurations
• Coordinate third-party integration requirements, validate connectivity, and troubleshoot interface issues
• Create and maintain configuration records, technical procedures, issue tracking details, and project artifacts
• Analyze client requirements, identify dependencies, and recommend configuration approaches
• Provide technical support during implementation and post-go-live stabilization
• Apply security standards, operational procedures, quality controls, and implementation best practices
• Identify process improvements and recommend workflow or documentation enhancements
• Contribute technical insights, update team resources, and assist with onboarding or mentoring less experienced team members
• Manage multiple concurrent implementation priorities, timelines, troubleshooting tasks, and stakeholder communications

Implementation Engineer

Product Analyst

• Serve as a key liaison between stakeholders and cross-functional teams
• Lead requirements gathering sessions and facilitate consensus across teams
• Translate complex business challenges into use cases, user stories, and functional requirements
• Conduct qualitative and quantitative data analysis to uncover trends, insights, and recommendations
• Partner with product managers and engineers to shape feature development
• Act as a bridge between technical and non-technical teams
• Develop process flows, wireframes, and journey maps
• Identify bottlenecks and recommend product and process optimizations
• Create test cases and participate in user acceptance testing (UAT)
• Support roadmap discussions with insights and structured documentation
• Mentor junior analysts and share knowledge of tools, techniques, and frameworks

Senior Product Analyst

IT Support

• Serve as the primary point of contact for customers on assigned tickets and as an escalation point for Technical Support Specialists
• Address customer inquiries and resolve complex technical issues
• Ensure a positive customer experience through timely and accurate solutions
• Configure and deploy backend settings for financial institutions using JSON and Postman
• Collaborate with Activation Engineers to align configurations with core integration requirements and constraints
• Provide client-facing support requiring deep functional or technical expertise
• Configure and update third-party integrations post implementation
• Collaborate with Product and Engineering on enhancement requests and documented bug reports
• Translate business requirements into scalable system configurations aligned with best practices
• Mentor new Support Specialists
• Facilitate ongoing Support agent training and team Office Hours
• Independently handle high-priority tickets requiring complex resolution steps
• Create runbooks and playbooks for the support team
• Build functional expertise across deposit account opening workflows and core variations
• Provide feedback to Product and Engineering to improve scalability and supportability

Staff Technical Support Specialist

Analyst

• Lead the review, structuring, and approval coordination of complex, high-value, and non-standard deals
• Provide guidance, deal reviews, and day-to-day mentorship to IC1 and IC2 team members
• Serve as primary point of contact for enterprise and strategic accounts requiring bespoke pricing, contract structures, or commercial terms
• Develop and refine deal desk processes, playbooks, and templates with the Director
• Collaborate with Legal on complex contract negotiations, redlines, and non-standard terms
• Evaluate deal economics, including margin impact, payment terms, multi-year discounting, and revenue recognition implications
• Maintain and improve the deal approval matrix
• Partner with Finance on forecasting, period-end deal management, and deal closure timelines
• Represent Deal Desk in cross-functional initiatives such as product launches, pricing changes, and go-to-market updates
• Identify systemic deal quality issues or policy gaps and propose solutions

Lead, Deal Desk Analyst

• Review and process a high volume of complex commercial deals
• Ensure proposals are accurate, compliant with pricing policy, and commercially sound
• Evaluate deal requests for discounting, non-standard terms, and approval requirements
• Route deals for sign-off according to the deal approval matrix
• Partner with Account Executives and Sales Managers to structure deals
• Request, manage, and review order forms, quotes, and proposal packages before customer delivery
• Identify and resolve deal blockers while maintaining SLA responsiveness and supporting deal velocity
• Maintain accurate Salesforce and CPQ records and flag discrepancies between SFDC and contracts
• Support Senior Analysts and the Director on escalated or complex deal reviews
• Liaise with Finance, Legal, Accounting, and Product
• Contribute to team documentation, process guides, FAQ resources, and policy updates
• Assist with period-end reporting and ad hoc analysis on deal trends, approval rates, and discount metrics
• Complete other projects and deadline-driven tasks as assigned

Senior Deal Desk Analyst

• Process and validate standard deal requests, including quoting, pricing configuration, and order form preparation
• Review deal submissions for completeness, policy compliance, and routing requirements
• Support senior analysts on complex deal packages through data gathering, document preparation, and Salesforce/CPQ updates
• Serve as the first point of contact for Sales inquiries about quote building, pricing, product configuration, and quote status
• Maintain accurate deal records and documentation across CRM and CPQ systems
• Submit, track, and manage Jira tickets with EA
• Assist with contract and order form administration, version tracking, template management, and execution coordination
• Generate routine deal desk reports and dashboards tracking queue volume, turnaround times, and open approvals
• Apply deal desk policies, discount governance frameworks, and approval matrices
• Participate in process improvement initiatives and document standard operating procedures