Staff Technical Support Specialist

Alkami Technology

. Serve as the primary point of contact for customers on assigned tickets and as an escalation point for Technical Support Specialists .

Posted 9/21/2026full-timeRemote • United StatesLead💰 $106,000 - $116,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive technical support experience with a focus on complex issue resolution and customer satisfaction. Proficient in configuring and integrating core banking systems while mentoring team members and enhancing support processes.

Highest-signal resume keywords

Technical Support ExperienceSQL Dialects (Postgres, BigQuery)Core Banking System IntegrationMentoring and TrainingCustomer Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

JSON ConfigurationPostmanBug InvestigationImpact AnalysisRelational DatabasesBrowser Console TechnologiesSystem ConfigurationIntegration with Regulated SystemsDeposit Account Opening WorkflowsLoan Origination Processes

Soft Skills

Verbal CommunicationWritten CommunicationProblem-SolvingCollaborationMentoring

Tools & Technologies

JIRAChrome Dev Tools

Industry Keywords

FintechRegulated ServicesCustomer ExperienceTechnical SupportClient-Facing Support

Tech Stack

Tools & technologies

BigQueryPostgresSQL

About the role

Key responsibilities & impact

Serve as the primary point of contact for customers on assigned tickets and as an escalation point for Technical Support Specialists
Address customer inquiries and resolve complex technical issues
Ensure a positive customer experience through timely and accurate solutions
Configure and deploy backend settings for financial institutions using JSON and Postman
Collaborate with Activation Engineers to align configurations with core integration requirements and constraints
Provide client-facing support requiring deep functional or technical expertise
Configure and update third-party integrations post implementation
Collaborate with Product and Engineering on enhancement requests and documented bug reports
Translate business requirements into scalable system configurations aligned with best practices
Mentor new Support Specialists
Facilitate ongoing Support agent training and team Office Hours
Independently handle high-priority tickets requiring complex resolution steps
Create runbooks and playbooks for the support team
Build functional expertise across deposit account opening workflows and core variations
Provide feedback to Product and Engineering to improve scalability and supportability

Requirements

What you’ll need

5+ years of technical support or implementation experience
Experience performing bug/incident investigation and impact/root cause analysis
Experience with relational databases and SQL dialects (e.g., Postgres, BigQuery)
Excellent verbal and written communication skills, both internal and client-facing
Experience using browser console technologies such as Chrome dev tools
Ability to learn and understand complex software tools
Experience configuring or integrating with core banking systems or other regulated systems
Knowledge of bank or credit union deposit account opening and loan origination processes
Familiarity with JIRA or similar ticketing systems
Background in fintech or regulated services
Experience mentoring and training team members
Must be eligible to work in the US for full-time employment
Alkami cannot offer employment sponsorship at this time

Benefits

Comp & perks

Remote-first environment
Unlimited paid time off
401(k) with employer match
Diverse and inclusive environment
FUN culture