Strategic Program Manager, Implementation

Alkami Technology

. Lead highly complex implementation programs and strategic customer onboarding engagements .

Posted 11/4/2026full-timeRemote • United StatesMid-LevelSenior💰 $120,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced expertise in leading complex implementation programs and strategic customer onboarding initiatives, with a strong focus on project governance, risk management, and operational improvement. Proven ability to influence implementation methodologies and deliver best practices while effectively communicating with executive-level stakeholders.

Highest-signal resume keywords

Complex Implementation ManagementStrategic Customer EngagementProject GovernanceOperational ImprovementCross-Functional Collaboration

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementRisk ManagementDelivery MethodologiesProcess OptimizationSchedulingReporting FrameworksOperational StrategyStakeholder AnalysisImplementation StrategyCustomer Onboarding

Soft Skills

LeadershipAnalytical SkillsOrganizational SkillsCommunication SkillsCustomer Relationship Management

Certifications & Qualifications

Bachelor’s Degree in BusinessBachelor’s Degree in Project ManagementBachelor’s Degree in Information SystemsBachelor’s Degree in Communications

Industry Keywords

SaaSFintechBanking TechnologyEnterprise Customer OnboardingClient-Facing Operational Programs

About the role

Key responsibilities & impact

Lead highly complex implementation programs and strategic customer onboarding engagements
Serve as senior implementation lead for strategic customer relationships
Drive implementation strategy and execution across multiple programs and stakeholder groups
Coordinate dependencies, mitigate operational risks, and support scalable delivery practices with cross-functional teams
Analyze implementation challenges and develop mitigation and resolution strategies
Develop and refine project management methodologies, communication practices, reporting frameworks, and delivery processes
Coordinate internal teams and external stakeholders on timelines, deliverables, risks, and customer readiness
Oversee implementation schedules, onboarding milestones, and project portfolios
Facilitate executive-level project discussions with customer leadership and internal stakeholders
Address customer concerns and align implementation execution with business objectives
Coordinate issue escalation and resolution activities
Lead operational improvement, automation, and process optimization initiatives
Mentor implementation program managers
Collaborate on capacity planning, portfolio management, and delivery forecasting
Contribute to organizational implementation strategy and delivery methodologies

Requirements

What you’ll need

6–10 years of experience leading complex implementation programs, enterprise customer onboarding initiatives, project delivery portfolios, or client-facing operational programs within SaaS, fintech, banking technology, or related environments
Experience managing strategic customer engagements and cross-functional delivery initiatives
Bachelor’s degree in Business, Project Management, Information Systems, Communications, or related experience
Advanced expertise managing complex implementation programs and strategic customer onboarding initiatives
Ability to analyze and resolve operational, delivery, and stakeholder challenges across cross-functional implementation environments
Experience leading large-scale implementation portfolios involving multiple teams, dependencies, and customer stakeholders
Strong project governance, scheduling, risk management, and escalation management skills
Ability to influence operational strategy, implementation methodologies, and delivery best practices
Exceptional written and verbal communication skills with experience supporting executive-level customer interactions
Experience developing scalable implementation processes, reporting frameworks, and operational improvements
Strong leadership, organizational, analytical, and customer relationship management skills
Must be eligible to work in the US for full-time employment; employment sponsorship unavailable

Benefits

Comp & perks

Remote-first environment
Unlimited paid time off
401(k) with employer match
Diverse and inclusive environment
FUN culture