Maintenance Control – Service Desk Coordinator

All Native Group, The Federal Services Division of Ho-Chunk Inc.

. Serve as the front door of the maintenance operation .

Posted 10/1/2026full-timeFort Campbell • Kentucky • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in dispatch and service desk operations, utilizing CMMS or ticketing systems to manage maintenance requests and ensure efficient communication with residents and field teams. Proficient in maintaining operational standards, logging calls, and adhering to privacy practices while supporting maintenance operations.

Highest-signal resume keywords

CMMS ExperienceDispatch OperationsCall-Logging StandardsBilingual CommunicationDepartment of Defense Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Maintenance ControlTicketing System ProficiencyCall-Center Performance MeasuresLogistics CoordinationReport Generation

Soft Skills

Calm Phone MannerClear CommunicationProblem-SolvingTeam Collaboration

Tools & Technologies

MaximoWork-Order System

Industry Keywords

Property ManagementLodging MaintenanceInstallation AccessEmergency Escalation ProceduresPrivacy Practices

About the role

Key responsibilities & impact

Serve as the front door of the maintenance operation
Take and enter phone and assisted requests, confirming location, symptoms and access availability
Monitor automated work routing and handle exceptions, misroutes and unacknowledged work
Escalate issues to the duty lead
Send approved status updates to residents and manage access windows with barracks management
Keep Awaiting Parts and Awaiting Access work current
Return jobs to scheduling when parts arrive or access is confirmed
Maintain the coverage roster and on-call schedule
Log after-hours calls
Produce daily open-ticket and aging reports for daily operations review
Log every call and request according to established call-logging standards
Follow escalation procedures for emergencies and safety issues
Protect resident information and follow privacy practices
Support field maintenance operations from an office-based service desk
Travel daily between buildings on the installation

Requirements

What you’ll need

2+ years of dispatch, service desk or maintenance control experience using a CMMS or ticketing system
Calm, clear phone manner with Soldiers and leadership
High school diploma or GED required
Must be able to pass a background check and obtain installation access
Must successfully complete a pre-employment drug screen
Subject to random drug screens throughout employment
No security clearance required
No certifications required
Maximo or a similar work-order system preferred
Property management or lodging maintenance desk experience preferred
Bilingual a plus
Experience with call-center or help-desk performance measures preferred
Experience working on Department of Defense installations, contracts or programs is a plus
Some college preferred
Occasional lifting up to 50 lb.
Ability to drive a vehicle between the hub and sites
Ability to work some evening or weekend shifts and participate in an on-call rotation for after-hours emergency escalations

Benefits

Comp & perks

Full-time and part-time positions available
Typical Monday through Friday daytime schedule
All Native Group is a Drug Free Workplace
Equal opportunity employer
Preference may be extended to persons of Indian descent in accordance with applicable laws