Senior Telecommunications Engineer

All Native Group, The Federal Services Division of Ho-Chunk Inc.

. Manage and track Telecom Service Request (TSR) circuit order and disconnect requests .

Posted 9/18/2026full-timeWashington • District of Columbia • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in managing Telecom Service Requests and provisioning Voice and Data Telecommunication Circuit Orders. Proficient in collaborating with engineers and project managers to ensure accurate implementation and delivery of services while maintaining high-quality customer service.

Highest-signal resume keywords

Telecommunication Circuit Order ManagementVoice and Data ProvisioningM-A-C (Move, Add and Change) ExperienceData Analysis for Issue ResolutionSECRET Security Clearance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Circuit Order ImplementationTechnical Specification ReviewEthernet Optical and Electrical KnowledgeData AnalysisTelecom Service ProvisioningOrder Status TrackingMS Office ProficiencyProject CollaborationTroubleshooting Complex IssuesCustomer Service

Soft Skills

Attention to DetailOrganizational SkillsTime ManagementAnalytical SkillsEffective Communication

Tools & Technologies

Telco Carrier Online PortalsInternal Systems for Circuit Tracking

Certifications & Qualifications

SECRET Security Clearance

Industry Keywords

TelecommunicationsCircuit OrdersVoice ServicesData ServicesEnterprise Deployments

About the role

Key responsibilities & impact

Manage and track Telecom Service Request (TSR) circuit order and disconnect requests
Review and validate circuit order requests and specifications from Network Data and Voice Engineers
Write quote requests, submit orders to Telecom Carriers, and track order status
Assist with all aspects of circuit order implementation
Process new circuit orders, MACDs, and disconnect orders for Data and Voice services
Review and approve technical specifications for circuit orders
Track order status and provide timely, accurate customer updates
Collaborate with Project Managers on large-scale Enterprise deployments
Work with Data Network Engineers and Voice Engineers to review engineering specifications
Use Telco Carrier online portals to process orders and obtain service order completion notices
Answer customer calls regarding order status
Update internal systems with circuit and service detail information
Provide high-quality customer service and timely product delivery
Serve as primary point of contact for internal customer expectations and telco vendor escalations
Liaise between internal customers and telco vendors throughout the circuit-order lifecycle
Troubleshoot and resolve complex issues

Requirements

What you’ll need

A minimum of eight (8) years’ relevant experience
Experience in provisioning Voice and Data Telecommunication Circuit Order/Implementations Services
Background in M-A-C (Move, Add and Change) day-to-day environment
Knowledge of Ethernet optical and electrical LAN and WAN hand-off types
Experience with use of data analysis to identify root causes to solve and mitigate issues
Ability to resolve complex issues
Meticulous attention to detail
Team collaborator
Proficiency with MS Office, especially Microsoft Excel
Strong organizational and time management skills
Excellent oral and written communications skills
Strong analytical and problem-solving skills
Ability to multitask in a high paced environment
Ability to develop, brief and lead customer-requested training and briefings
Technical training in telecommunications and/or experience with provisioning telecom services
Must be a U.S. citizen
Must possess or be able to obtain/maintain a SECRET security clearance
Must be willing and able to learn and retain information
Must be able to work independently and in team environments
Good oral and written communication skills
Ability to communicate effectively with technical and management personnel
Ability to conduct on-site investigations of facilities, project sites, and building systems in varied climates, locations, and working conditions

Benefits

Comp & perks

Pre-employment drug screen and random drug screens as a condition/policy of employment
Equal opportunity employment
Preference may be extended to persons of Indian descent in accordance with applicable laws