Service Desk Coordinator

All Native Group, The Federal Services Division of Ho-Chunk Inc.

. Serve as the front door of the maintenance operation .

Posted 10/19/2026full-timeUnited StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in dispatch and service desk operations, utilizing CMMS or ticketing systems to manage maintenance requests effectively. Capable of maintaining clear communication with residents and leadership while adhering to privacy practices and escalation procedures.

Highest-signal resume keywords

Dispatch ExperienceCMMS ProficiencyCall-Logging StandardsBilingual CommunicationDepartment of Defense Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Maintenance ControlTicketing System UsageCall-Center Performance MeasuresReport ProductionJob Scheduling

Soft Skills

Calm Phone MannerClear CommunicationProblem-SolvingAttention to Detail

Tools & Technologies

MaximoWork-Order System

Industry Keywords

Property ManagementLodging MaintenanceDoD InstallationsEmergency Escalation ProceduresPrivacy Practices

About the role

Key responsibilities & impact

Serve as the front door of the maintenance operation
Take and enter phone and assisted requests, confirming location, symptoms and access availability
Monitor automated work routing and handle exceptions, misroutes and unacknowledged work by escalating to the duty lead
Send approved status updates to residents and manage access windows with barracks management
Keep Awaiting Parts and Awaiting Access work current and return jobs to scheduling when parts arrive or access is confirmed
Maintain the coverage roster and on-call schedule and log after-hours calls
Produce daily open-ticket and aging reports for the daily operations review
Log every call and request completely and consistently according to established call-logging standards
Follow escalation procedures for emergencies and safety issues
Protect resident information and follow privacy practices
Participate in an on-call rotation for after-hours emergency escalations
Support field maintenance operations from an office-based service desk

Requirements

What you’ll need

2+ years of dispatch, service desk or maintenance control experience using a CMMS or ticketing system
Calm, clear phone manner with Soldiers and leadership
High school diploma or GED required
Must be able to pass a background check and obtain installation access
Must successfully complete a pre-employment drug screen
Subject to random drug screens throughout employment
No certifications required
Maximo or a similar work-order system preferred
Property management or lodging maintenance desk experience preferred
Bilingual a plus
Experience with call-center or help-desk performance measures preferred
Experience working on Department of Defense (DoD) installations, contracts or programs is a plus
Some college preferred
Must be able to perform standing and walking in warehouse and field settings
Occasional lifting up to 50 lb
Must be able to drive a vehicle between the hub and sites

Benefits

Comp & perks

Full-time and part-time positions available
Typical Monday through Friday daytime hours
Equal opportunity employment
Drug Free Workplace
Daily local travel between buildings on the installation
Opportunity to work for a tribally owned organization supporting U.S. Government customers