All One Credit Union

Bilingual

• Provide an exceptional member experience to existing and potential members through telephone, email, chat, message center, and social media
• Lead by example and coach the team on operational excellence, member experience, needs-based conversations, and financial solutions
• Perform Member Service Center operational duties, including loan log review, QC log review, office supply ordering, and QC call reviews
• Respond to member inquiries and perform transactions or research to resolve issues involving deposit products, lending products, and account discrepancies
• Coordinate and schedule member appointments with branches, digitally and in person
• Act as the first escalation point for Member Service Center Representatives
• Coach and mentor MSC staff, provide training and motivation, and support staff development
• Support members and branch staff with consumer and business digital branch products and services, including troubleshooting, education, and training
• Input consumer loan applications by telephone and guide members through online loan applications
• Digitally close and fund consumer loans, obtain required documentation, and recommend appropriate loan insurance
• Recommend solutions and refer members to product specialists for wealth management, IRAs, real estate, and commercial lending needs
• Maintain strong knowledge of credit union products and services and promote available options
• Support electronic banking products and services, including online/mobile banking, Bill Pay, P2P, mobile deposit, external transfer, and Visa online
• Provide file maintenance and troubleshoot technical issues for members
• Communicate procedure updates to the team
• Administer supervisor overrides for restricted transactions within assigned limits
• Increase knowledge through self-motivation, formal education, seminars, and in-house training
• Provide support and training to new hires
• Participate in assigned credit union projects or committees

Explore Senior Member Service Center Representative, Bilingual –… at All One Credit Union. Review requirements and application details.

Senior Member Service Center Representative, Bilingual – English/Spanish