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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Salesforce Administration, including Flows, validation rules, and automation, while effectively collaborating with stakeholders to translate business requirements into technical solutions. Proficient in troubleshooting, QA processes, and maintaining system documentation to enhance organizational efficiency.
Highest-signal resume keywords
Salesforce AdministrationBusiness AnalysisTroubleshooting SkillsQA and UAT ExperienceStakeholder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Salesforce FlowsValidation RulesPage LayoutsAutomationReportsDashboardsData ManagementRequirements GatheringProcess AnalysisRoot Cause Analysis
Soft Skills
Analytical SkillsProblem-Solving SkillsCommunication Skills
Tools & Technologies
SalesforceSlackJIRAPSA Platforms
Industry Keywords
Sales CloudService CloudRelease ManagementConfiguration ImprovementsUser Experience
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Administer and enhance Salesforce using declarative configuration, focusing on Flows, validation rules, page layouts, permissions, and automation
- Serve as the primary point of contact for Salesforce support requests by triaging, investigating, and resolving business issues
- Partner with stakeholders to understand business requirements, translate them into technical solutions, and identify root causes of system issues
- Troubleshoot Salesforce and integrated business applications to ensure reliable system performance
- Execute and support QA activities, including test planning, test execution, and validation of business processes before production releases
- Support release management activities, including deployment validation, release readiness, and post-release verification
- Monitor and maintain Salesforce organizational health by identifying configuration improvements, reducing technical debt, and ensuring platform best practices
- Collaborate with cross-functional teams to support integrations with Slack, JIRA, and PSA platforms
- Create and maintain system documentation, user guides, and standard operating procedures
- Identify opportunities to improve business processes, automation, and user experience
Requirements
What you’ll need- 3–5 years of experience in a combination of Business Analysis, Business Applications Administration, Salesforce Administration, or a similar role
- Strong hands-on experience administering Salesforce, particularly Salesforce Flows, validation rules, page layouts, permissions, automation, reports, dashboards, and data management
- Strong Business Analysis capability, including requirements gathering, stakeholder interviews, process analysis, documentation, gap analysis, and solution definition
- Experience working directly with business stakeholders to understand problems, define requirements, and translate them into technology solutions
- Experience supporting Sales Cloud and/or Service Cloud environments
- Strong troubleshooting and root cause analysis skills
- Experience with QA, UAT, test planning, test execution, and release validation
- Good understanding of Salesforce security, profiles, permission sets, data access, reports, dashboards, and data quality
- Ability to create functional requirements, user stories, process flows, acceptance criteria, and business/process documentation
- Strong analytical and problem-solving skills with the ability to understand both business processes and technical/application considerations
- Excellent English communication skills, both written and verbal
- Ability to manage multiple stakeholders, priorities, and application initiatives in a fast-paced environment
Benefits
Comp & perks- Equal Opportunity Employer
- Remote work arrangement