YSP Intake Coordinator

Allegheny County

. Manage the case assignment process for the YSP Unit .

Posted 9/29/2026full-timePittsburgh • Pennsylvania • United StatesJunior💰 $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong organizational and communication skills while managing case assignments and supporting the Youth Support Partner Unit. Proficient in database management and administrative support, with a focus on confidentiality and professional interaction with diverse populations.

Highest-signal resume keywords

Case Assignment ManagementDatabase ExperienceExcellent Oral And Written Communication SkillsStrong Organizational SkillsKnowledge Of Company And County Protocols

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Database ManagementReport PreparationData TrackingOffice AdministrationMultitaskingConfidentiality MaintenanceStrength-Based Approach KnowledgeRecruitment SupportEvent CoordinationSocial Media Posting

Soft Skills

Professional InteractionAttention To DetailAbility To Work IndependentlyFlexibilityAbility To Follow Directions

Tools & Technologies

SynergyMicrosoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointCanva

Certifications & Qualifications

Act 33 ClearanceAct 34 ClearanceFBI ClearanceDriver's LicenseCar Insurance

Industry Keywords

Human ServicesYouth SupportReferral ManagementOffice EnvironmentCommunity Services

About the role

Key responsibilities & impact

Manage the case assignment process for the YSP Unit
Monitor YSP case availability, referrals, waitlist and overall case flow from initial referral through closure
Resolve Synergy IT issues and support tracking in Synergy and other databases
Communicate with referral sources and identify youth needs relevant to case assignment
Send referrals to supervisors with team vacancies
Provide reports and recommend solutions to improve case assignment efficiency
Support recruitment, candidate screening, onboarding, job fairs and recruitment events
Provide administrative support to the Youth Support Partner Unit under the Office Manager’s direction
Maintain office coverage, confidentiality, tracking charts, databases, spreadsheets, files, contact lists and organizational charts
Pull data from databases and online survey systems for grants, projects and programs
Help prepare reports for funders and administrators
Attend weekly meetings, prepare correspondence, take notes and distribute materials
Manage Outlook calendars and meeting requests
Coordinate office supplies, conference rooms, mail, meetings, training materials, events and celebrations
Order transportation, food and gift cards for youth activities
Prepare routine emails, letters, memos, agendas and minutes
Provide backup support to the Office Manager, including purchase approvals, food orders, conference plans, travel arrangements, youth events, supplies and building-related needs
Assist with social media posting
Perform additional duties as required

Requirements

What you’ll need

Associates degree or higher in psychology, sociology or human services field
At least 1 year of previous work experience in the human services field and/or experience working in an office environment
Any equivalent combination of education and experience that meets the required knowledge, skills and abilities
Act 33, 34 and FBI clearances
Driver's license and car insurance
Excellent oral and written communication skills
Ability to maintain confidentiality with sensitive information
Ability to interact professionally with a diverse population
Strong organizational skills and attention to detail
Strong computer skills and knowledge of Word, Excel, Outlook and PowerPoint
Ability to follow directions, meet deadlines and schedules
Ability to multitask and work flexibly
Ability to work independently and without supervision at times
Knowledge of company and county protocols, services and programs
Knowledge and understanding of a strength-based approach
Database experience preferred
Knowledge of Canva is a bonus

Benefits

Comp & perks

Reasonable accommodations for individuals with disabilities
Equal opportunity employment
Employee participation in DHS equity and inclusion initiatives