Allegheny County

Intake Coordinator

• Manage the case assignment process for the YSP Unit
• Monitor YSP case availability, referrals, waitlist and overall case flow from initial referral through closure
• Resolve Synergy IT issues and support tracking in Synergy and other databases
• Communicate with referral sources and identify youth needs relevant to case assignment
• Send referrals to supervisors with team vacancies
• Provide reports and recommend solutions to improve case assignment efficiency
• Support recruitment, candidate screening, onboarding, job fairs and recruitment events
• Provide administrative support to the Youth Support Partner Unit under the Office Manager’s direction
• Maintain office coverage, confidentiality, tracking charts, databases, spreadsheets, files, contact lists and organizational charts
• Pull data from databases and online survey systems for grants, projects and programs
• Help prepare reports for funders and administrators
• Attend weekly meetings, prepare correspondence, take notes and distribute materials
• Manage Outlook calendars and meeting requests
• Coordinate office supplies, conference rooms, mail, meetings, training materials, events and celebrations
• Order transportation, food and gift cards for youth activities
• Prepare routine emails, letters, memos, agendas and minutes
• Provide backup support to the Office Manager, including purchase approvals, food orders, conference plans, travel arrangements, youth events, supplies and building-related needs
• Assist with social media posting
• Perform additional duties as required

YSP Intake Coordinator

Learning and Development

• Oversee planning, implementation and tracking of professional development, training and workforce development for all YSP Unit staff
• Lead professional development collaborations and career advancement pathways with the leadership team
• Support supervisors in identifying staff development and advancement opportunities
• Develop and maintain internal calendars, tracking tools, evaluation systems, training materials and manuals
• Arrange and deliver training, coaching and external training for YSP staff and DHS staff, including CYF new hires
• Prepare reports on professional development, coaching, training, accomplishments and challenges
• Coordinate projects, peer mentoring/coaching, activities and case supervision of Youth Support Coordinators
• Help develop strategic plans and establish 1-, 3- and 5-year unit goals
• Seek resources, maintain relevant coaching credentials and ensure staff meet coaching requirements
• Establish benchmarks, timelines and resources for professional development and career advancement goals
• Serve on the YSP Unit leadership team and gather and share relevant statistics and data
• Assist with recruitment, interviewing, hiring procedures and supervision of Senior YSPs
• Advise staff during Integrated Coaching Planning meetings on financial wellness, education, parenting, relationships, housing and life skills
• Assist staff with educational goals and content creation for workshops, trainings and meetings
• Facilitate TRIAGE and TUESDAY TALKS
• Attend youth visits with staff
• Organize volunteer activities and team-building sessions
• Retool YSP materials for easier use
• Supervise Senior YSPs, assign priorities and review work for quality and efficiency

Professional Development and Advancement Manager

Health Coordinator

• Coordinate and recruit members for the Emergency Behavioral Health Team from DHS staff, provider agencies, and community partners
• Host quarterly Emergency Behavioral Health Team meetings
• Support professional development through emergency/disaster behavioral health trainings
• Coordinate supportive services for individuals experiencing crisis or trauma related to disasters or other traumatic events through in-person, phone, text, and email support
• Respond to natural or manmade disasters when activated by authorized emergency response entities
• Support the DHS Disaster Response and Outreach Supervisor in emergency planning and response operations
• Attend Healthcare Coalition, Local Emergency Planning Committee, Region 13, and VOAD meetings for multi-agency coordination
• Acquire and maintain required Incident Command Structure certifications and follow ICS protocols during response activities
• Conduct ClientView searches to identify disaster-affected individuals active in DHS programs and connect victims with appropriate services and resources
• Serve as the primary point of contact for disaster response when the DHS Disaster Response and Outreach Supervisor is absent
• Maintain DHS disaster response logs and reports
• Coordinate essential supplies, including clothing, food, and hygiene kits, for disaster-affected individuals
• Participate in special projects and cross-department initiatives as directed
• Provide backup to the Safety/Security team for on-call coverage and additional holiday coverage days on a rotating basis
• Perform additional duties as required by the employer

Disaster Response and Emergency Behavioral Health Coordinator

General

• Recruit youth involved with DHS systems and inform them about DHS opportunities
• Support youth participants in Asset Matching Program, Speakers Bureau, SITY, and other youth initiatives
• Serve as liaison between youth, DHS staff, and provider staff
• Maintain regular contact with youth through face-to-face, electronic, and social media communication
• Maintain social media outlets and other communication channels for projects and engagement opportunities
• Work with community partners offering services for youth
• Collaborate with DHS colleagues, partners, and Youth Opportunities staff on programming and technical assistance
• Coordinate special events, projects, and one-time youth opportunities
• Coordinate scheduling, communication, documentation, and logistics for programs and trainings
• Provide administrative support for Youth Opportunities programming
• Coordinate financial education training and enrollment for the Asset Matching Program
• Assist youth with required paperwork and financial matches
• Teach financial literacy and wellness
• Complete contact notes, collect and enter data, and provide monthly and yearly reports
• Facilitate and plan Speakers Bureau and SITY meetings, track action items, and ensure follow-up
• Attend meetings and co-facilitate programming and activities
• Submit requests for youth transportation and meals
• Maintain organized records, files, and reports
• Perform additional duties as required by the employer

YSP Intake Coordinator

Professional Development and Advancement Manager

Disaster Response and Emergency Behavioral Health Coordinator

Youth Opportunities Coordinator