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Allegion

Bilingual Customer Experience Representative

Allegion

. Provide exceptional customer service, warranty support, pre-purchase support, technical support, and issue resolution .

Posted 10/2/2026full-timeRemote • CanadaJunior💰 CA$44,000 - CA$64,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and technical support, with a strong ability to troubleshoot issues and guide customers through product usage. Bilingual in French and English, with proficiency in Microsoft Office and smart device applications.

Highest-signal resume keywords
Bilingual In French And EnglishCustomer Service ExperienceTechnical SupportMicrosoft Office ProficiencyTroubleshooting Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer ServiceTechnical SupportTroubleshootingTyping 55 WPMBasic Computer SkillsSmart Device ApplicationsProduct KnowledgeInstallation GuidanceIssue ResolutionKPI Management
Soft Skills
Strong Communication SkillsTime ManagementMultitaskingBuilding Customer TrustCross-Functional Relationship Development
Tools & Technologies
Microsoft OfficePC-Based Software ApplicationsDigital Communication ChannelsProduct CatalogsInstruction Sheets
Certifications & Qualifications
High School Diploma Or GEDBachelor's Degree Preferred
Industry Keywords
Customer-Centric ValuesWarranty SupportAllegion ProductsConsumer ProductsInstallation Support

About the role

Key responsibilities & impact
  • Provide exceptional customer service, warranty support, pre-purchase support, technical support, and issue resolution
  • Troubleshoot basic technical problems primarily by phone through inbound and outbound calls, and via digital channels as needed
  • Assist customers with troubleshooting Schlage products and provide resolutions or appropriate next steps
  • Escalate cases or seek guidance from internal resources and subject matter experts
  • Guide customers through installation, mobile app setup, product registration, and related how-to inquiries
  • Communicate case drivers and recurring issues to internal stakeholders
  • Build customer trust by following through on commitments
  • Develop and maintain knowledge of Allegion’s mechanical and electronic consumer products and components
  • Gain knowledge of complex troubleshooting scenarios and advanced products such as integrated locks
  • Participate in ongoing training and development
  • Maintain working knowledge of product catalogs, manuals, instruction sheets/templates, and price books
  • Follow established processes and maintain high performance and quality
  • Participate positively in team activities
  • Consistently meet goals and KPI expectations
  • Support Allegion’s customer-centric values and mission

Requirements

What you’ll need
  • Bilingual in French and English is required
  • Minimum 3 years of customer service experience preferred
  • High school diploma or GED required
  • Bachelor’s degree preferred
  • Ability to type 55 wpm, corrected speed
  • 1+ years’ experience handling high-volume customer inquiries
  • Strong written and verbal communication skills, with proper grammar and punctuation knowledge
  • Basic computer skills
  • Working knowledge of PC-based software applications, including Microsoft Office (Outlook, Word, Excel) and basic web applications
  • Familiarity with and/or comfort using smart device applications is required
  • Ability to multitask, prioritize, and manage time efficiently
  • Ability to identify recurring customer issues
  • Ability to develop cross-functional, professional working relationships

Benefits

Comp & perks
  • Paid time off and holiday pay
  • Competitive base salary
  • Health, dental and other insurance coverage
  • Tuition reimbursement / continuing education
  • Employee discounts
  • Community involvement opportunities
  • Individual development plans and career growth maps
  • Clifton Strengths testing and coaching
  • Ongoing training and development
  • Bonus eligible (LIP 5%)
  • Overtime eligible
  • Diversity, inclusion and belonging commitment
  • Collaborative, dynamic team environment