Allegion

Project Manager

• Drive the success of New Product Development Projects and/or key Initiatives
• Lead multi-location, cross-functional teams to launch new products using a structured development process
• Work with Product Managers and Senior Program Managers to capture product/project requirements, scope, and success metrics
• Establish project development strategy, schedule, product costs, budget, and resource needs with Product Management, Engineering, Design, Test, Finance, Operations, and other functions
• Establish execution plans and weigh tradeoffs
• Track project activities, risks, and issues to keep programs on schedule and within budget while meeting customer requirements
• Drive issues to closure and escalate issues and mitigation recommendations to upper management
• Resolve people and team dynamic issues to support effective program-team performance
• Coordinate interdependencies with other simultaneous projects
• Schedule and lead status review meetings and formal project reviews with Senior Management
• Support mechanical and/or electronic product developments of varying complexity

Project Manager – New Product Development

Customer Support

• Employ a solutions approach to resolve and answer customer inquiries through troubleshooting and basic product knowledge
• Develop basic understanding of mechanical, electronic, and software products, especially mobile applications, networking components, user credentials, and electronic devices
• Develop working knowledge of catalogs, manuals, instruction sheets/templates, and price books
• Troubleshoot technical problems primarily by phone, with support via email and instant messaging
• Identify customer needs and explain intermediate solutions customers can understand and implement
• Perform primary root-cause analysis of products returned by customers
• Address interactions through successful resolution or escalate as required
• Perform logical troubleshooting, including coaching customers through voltage and current measurements and advising on networking requirements
• Populate CRM and knowledge databases with product problem solutions
• Generate, update, and create service request tickets for communications
• Maintain awareness of Allegion policies, guidelines, and procedures
• Support cross-functional teams as required
• Meet management-defined service level agreements
• Perform additional duties assigned by the manager

Product Support Representative – Software

• Provide exceptional customer service, warranty support, pre-purchase support, technical support, and issue resolution
• Troubleshoot basic technical problems primarily by phone through inbound and outbound calls, and via digital channels as needed
• Assist customers with troubleshooting Schlage products and provide resolutions or appropriate next steps
• Escalate cases or seek guidance from internal resources and subject matter experts
• Guide customers through installation, mobile app setup, product registration, and related how-to inquiries
• Communicate case drivers and recurring issues to internal stakeholders
• Build customer trust by following through on commitments
• Develop and maintain knowledge of Allegion’s mechanical and electronic consumer products and components
• Gain knowledge of complex troubleshooting scenarios and advanced products such as integrated locks
• Participate in ongoing training and development
• Maintain working knowledge of product catalogs, manuals, instruction sheets/templates, and price books
• Follow established processes and maintain high performance and quality
• Participate positively in team activities
• Consistently meet goals and KPI expectations
• Support Allegion’s customer-centric values and mission

Bilingual Customer Experience Representative

• Report to the Contact Management Supervisor
• Manage customer service interactions via phone, email, and the Allegion online portal
• Provide accurate and efficient resolution to incoming customer requests
• Develop product knowledge to understand customer needs and expectations
• Handle order status, expediting, tracking, order modifications, document reprints, returns, replacement orders, account credits and debits, product pricing and availability, and product inquiries
• Act as customer liaison with cross-functional teams
• Troubleshoot return and warranty claims and escalate as necessary
• Use CRM to gather and document service requests and maintain data integrity
• Utilize and manage appropriate ERP business systems
• Monitor and follow up on customer service requests daily
• Meet assigned service level agreements
• Participate in training activities regarding product, policy, guideline, and procedure changes

Customer Experience Specialist

Supervisor

• Lead, coach, and develop a production team
• Conduct daily startup meetings and drive accountability for performance and attendance
• Coordinate labor, equipment, and material flow to execute daily production aligned with the Master Production Schedule and customer commitments
• Identify production bottlenecks and constraints, implement immediate corrective actions, and escalate issues when necessary
• Ensure proper handling, storage, and processing of wood veneer materials to minimize defects, damage, and scrap
• Promote a proactive safety culture through safety observations, PPE and 5S standards, and incident/near-miss investigations
• Champion Lean manufacturing and continuous improvement initiatives to reduce waste, optimize workflows, and track operational KPIs
• Maintain daily production reporting
• Collaborate with Planning, Quality, Engineering, and Maintenance teams

Manufacturing Supervisor

Digital Marketing

• Lead development and execution of content and digital marketing initiatives
• Own social media strategy and execution across all Allegion brand channels
• Design and implement content strategy supporting social channels and broader business objectives
• Assist with storyboards, video shoots, and editing as needed
• Create and oversee social posts, videos, campaigns, blogs, case studies, webinars, and other collateral
• Ensure consistent brand messaging, voice, and tone across social and content assets
• Manage PPC and paid social campaigns end to end, including planning, execution, optimization, and reporting
• Run A/B tests on paid creative, targeting, and placement
• Partner with demand generation on paid lead-generation campaigns and funnel tracking
• Monitor, analyze, and report on social and paid media performance
• Use analytics tools to track KPIs and demonstrate marketing impact on business growth
• Align social and paid strategy with revenue goals alongside brand, channel, sales, and demand generation teams
• Highlight Allegion and its brands’ innovations and value propositions
• Guide colleagues and partners toward high-quality deliverables and organizational alignment
• Develop strategic presentations and present to leadership

Digital Marketing Manager

Systems Engineer

• Serve as a technical subject matter expert for Kronos / UKG Pro WFM
• Configure, enhance, and maintain WFM pay rules, work rules, accrual policies, attendance policies, schedules, profiles, security roles, workflows, alerts, and automation rules
• Design and implement AI-enabled and automation-driven solutions
• Partner with HR, Payroll, Operations, Legal, Compliance, Finance, and IT stakeholders to translate business requirements into scalable system solutions
• Support integrations between UKG Pro WFM and enterprise systems including HRIS, payroll, identity management, data platforms, reporting tools, and middleware
• Troubleshoot production issues, integration failures, data discrepancies, configuration defects, and payroll-impacting incidents
• Coordinate issue resolution with internal teams and UKG support
• Lead or support system upgrades, release testing, regression testing, patch validation, enhancement deployments, and change management
• Create and maintain dashboards, reports, extracts, queries, and analytics
• Document configurations, technical designs, support procedures, testing evidence, runbooks, automation logic, and operational controls
• Identify opportunities to modernize WFM processes through AI, robotic process automation, workflow automation, self-service, exception management, and predictive analytics

WFM Systems Engineer

Representative

• Process time-sensitive orders and provide technical assistance on master key system design
• Analyze customer security requirements and determine optimal master key solutions
• Interact with external customers via email and phone
• Collaborate with sales, operations, marketing, IT, and finance
• Plan and design Schlage master key systems under supervision
• Complete Schlage master key order entry functions within quality and production metrics
• Develop understanding of master key solutions and key control policies and procedures
• Provide consultation to end users, sales representatives, and dealers
• Manage customer service and support interactions through calls, emails, and requests
• Communicate basic order management functions, products, and features for Allegion brands
• Maintain sensitive customer records in physical and electronic formats
• Tailor support approaches to customer needs within established guidelines
• Gather and document service request information using CRM tools
• Utilize and manage appropriate ERP business systems
• Accurately receive, edit, and enter customer purchase orders
• Meet master key order entry audit metrics
• Contact customers to resolve unclear order issues
• Participate and collaborate in virtual meetings
• Perform additional duties as assigned

Master Key Representative

• Promote professional door hardware specification services, including Division 8 and 28, to prospective architectural accounts as a pull-through sales strategy
• Manage and oversee project lifecycles from Schematic Design through Construction Administration
• Proactively manage projects on time, within scope and budget, while managing risk and quality control
• Assist in developing project scopes of services and objectives
• Ensure stakeholder involvement and technical feasibility in door hardware solutions
• Promote Allegion brands and architectural services
• Procure project specification opportunities using industry knowledge and network
• Initiate architectural consulting agreements with firms using industry relationships and expertise
• Collaborate with local project sales teams on specification projects and market meetings
• Maintain knowledge of industry and competitor products and adapt to marketplace changes
• Maintain awareness of Allegion policies, guidelines, and procedures and ensure compliance

Architectural Services Consultant – Project Manager

Business Development Rep

• Drive measurable growth for Stanley Access Technologies within the assigned Southwest territory
• Collaborate with SAT, Regional Sales Offices, Allegion Business Units, distributors, and channel partners
• Cultivate new specification, sole-source, aftermarket, healthcare, and targeted vertical opportunities
• Support local sales teams through joint calls, project tracking meetings, market meetings, and account planning
• Partner with operations, marketing, product, legal, and finance teams on go-to-market strategies
• Conduct prospecting and outreach through AIA CEU presentations, product introductions, project meetings, tradeshows, and industry events
• Qualify leads, manage the sales pipeline, and improve close rates
• Provide product application guidance and design support for construction, retrofit/aftermarket, and service opportunities
• Track market conditions, competitor activities, and trends to adjust sales tactics
• Translate company goals into actionable sales plans
• Negotiate complex deals and high-stakes contracts
• Manage forecasting, planning, budgeting, and required reporting using Salesforce.com
• Report performance metrics to senior leadership
• Achieve specification wins, bookings, forecast targets, and revenue targets
• Build trusted-advisor relationships with architects, end users, and internal stakeholders

Business Development Manager – Southwest Market

• Drive measurable growth for Stanley Access Technologies within the assigned territory
• Collaborate with SAT, Regional Sales Offices, Allegion Business Units, distributors, and channel partners
• Cultivate new specification, sole-source, healthcare, aftermarket, and procurement-program opportunities
• Drive engagement of local sales teams through joint calls, project tracking meetings, market meetings, and account planning
• Partner with operations, marketing, product, legal, and finance teams on go-to-market strategies
• Promote Allegion solutions through coordinated selling activities with local sales offices and brand champions
• Identify and pursue opportunities with architects, end users, distribution partners, and national GPO systems
• Conduct prospecting and outreach, including AIA CEU presentations, product introductions, project meetings, tradeshows, and industry events
• Qualify leads, manage the sales pipeline, and collaborate to increase close rates
• Provide product application guidance and design support for construction, retrofit/aftermarket, and service opportunities
• Track market conditions, competitor activities, and trends to adjust sales tactics
• Translate company goals into actionable sales plans
• Close complex deals and manage high-stakes contract negotiations
• Manage forecasting, planning, budgeting, and Salesforce.com reporting
• Report performance metrics to senior leadership

Business Development Manager

• Drive measurable growth for Stanley Access Technologies within the assigned territory
• Collaborate with SAT, Regional Sales Offices, Allegion business units, distributors, and channel partners
• Cultivate new specification, aftermarket, sole-source, healthcare, and targeted vertical opportunities
• Drive engagement of local Allegion sales teams through joint calls, project tracking meetings, market meetings, and account planning
• Partner with operations, marketing, product, legal, and finance teams on go-to-market strategies
• Promote Allegion solutions through coordinated selling activities
• Identify and pursue opportunities with architects, end users, distribution partners, and national GPO systems
• Conduct prospecting and outreach, including AIA CEU presentations, product introductions, project meetings, tradeshows, and industry events
• Qualify incoming leads, manage the sales pipeline, and convert leads to increase close rates
• Provide product application guidance and design support for construction, retrofit/aftermarket, and service opportunities
• Track market conditions, competitor activities, and trends to adjust sales tactics
• Translate company goals into actionable sales plans
• Close complex deals and manage high-stakes contract negotiations
• Manage forecasting, planning, budgeting, and required reporting using Salesforce.com
• Report performance metrics to senior leadership

Content Writer

• Complete the immersive SDP – Specification Track Program curriculum
• Attend required internal training, external product training, and program events
• Build knowledge of Allegion customers, door and door hardware products, codes, specifications, and sales processes
• Attend networking and professional development events
• Learn to use Allegion tools and resources, including Overtur and Dynamics CRM, to gather and maintain project information
• Graduate from the 9-month training program with in-depth role knowledge and best practices
• Create technical hardware sets and specifications for architects, including code compliance for new construction and aftermarket requests
• Provide product application solutions to architects
• Participate in pre- and post-installation meetings and assist with revisions, access control coordination, and requests for information
• Demonstrate understanding of electro-mechanical products and solutions, including access control and software
• Communicate door hardware coordination requirements and conflicts
• Collaborate with the team to provide positive customer experiences and deliver project commitments
• Maintain industry and competitor product knowledge by reviewing market data and adapting to marketplace changes
• Complete six months of classroom training in Denver, Colorado, followed by transfer to the permanent regional sales office location
• Progress to full-time Specification Writer employment after successful completion of the 12-month program

Specification Writing Apprentice

Sales

• Represent AD Systems and Unicel Architectural product lines across the Mountain States and Northwest
• Partner with architects to drive specifications and deliver product education, including AIA presentations
• Build relationships with glaziers and support them throughout the project cycle
• Engage with end-users to increase product visibility and influence project decisions
• Attend industry events, trade shows, and professional gatherings
• Utilize CRM tools including Microsoft Dynamics to manage territory and pipeline
• Travel within the market and to industry events

Regional Sales Manager

• Represent AD Systems and Unicel Architectural product lines across the Central Midwest U.S.
• Cover NE, KS, MO, IA, MN, IL (excluding Chicago), ND, and SD
• Partner with architects to drive specifications and deliver product education, including AIA presentations
• Build relationships with glaziers and support them throughout the project cycle
• Engage with end-users to increase product visibility and influence project decisions
• Attend industry events, trade shows, and professional gatherings
• Utilize CRM tools including Microsoft Dynamics to manage territory and pipeline
• Travel within the market, ideally from a location near a large metropolitan airport

Project Manager – New Product Development

Product Support Representative – Software

Bilingual Customer Experience Representative

Customer Experience Specialist

Manufacturing Supervisor

Digital Marketing Manager

WFM Systems Engineer

Master Key Representative

Architectural Services Consultant – Project Manager

Business Development Manager – Southwest Market

Business Development Manager

Business Development Manager

Specification Writing Apprentice

Regional Sales Manager

Regional Sales Manager – AD Systems, Unicel Architectural