Customer Experience Representative

Allegion

. Communicate with key customers by phone and email regarding product availability, order fulfillment, change orders, programs, pricing and policies .

Posted 10/26/2026full-timeRemote • CanadaJuniorMid-Level💰 CA$50,000 - CA$60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on effective communication, problem-solving, and relationship-building. Proficient in managing customer orders and collaborating across departments to ensure service level agreements are met.

Highest-signal resume keywords

Customer Service ExperienceEffective Communication SkillsProblem-Solving SkillsMicrosoft Office ProficiencyOrder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Order ManagementProduct Warranty AdministrationData AnalysisBusiness System UpdatesMeasurement and Reporting

Soft Skills

Professional CommunicationTime ManagementRelationship BuildingPrioritization

Tools & Technologies

Manufacturing Operating SystemsBusiness Operating System

Industry Keywords

Health and SafetyService Level AgreementsCustomer NeedsOrder FulfillmentChange Orders

About the role

Key responsibilities & impact

Communicate with key customers by phone and email regarding product availability, order fulfillment, change orders, programs, pricing and policies
Research, document and administer product warranty programs, including credits, replacements and return material authorizations
Edit, enter and modify customer orders in the business operating system
Advise customers on basic product application
Represent the organization through customer contact and relationship-building
Collaborate with sales, operations, marketing, IT, finance and other internal departments
Gather information for measurement, analysis and reporting
Update business systems to support company processes
Meet service level agreements
Adhere to Allegion Canada Inc. policies and procedures, including Health and Safety

Requirements

What you’ll need

Minimum 2 years related customer service /industry experience
Ability to communicate in a professional, positive, courteous manner with customers, clients, visitors and employees
Understanding of basic customer needs and expectations
Ability to communicate solutions clearly
Ability to establish priorities and manage time effectively
Excellent written and verbal communication skills
Problem-solving skills
Working knowledge of Microsoft Office and manufacturing operating systems
Post-Secondary Education / equivalent years of experience preferred
Ability to work Monday–Friday, 8:00 a.m.–4:30 p.m. EST

Benefits

Comp & perks

Professional development investment
Work-life balance
Generous paid time off
Clifton Strengths testing and coaching
Customized individual development plans and growth maps
Competitive base salary
Health, dental and other insurance coverage
Tuition Reimbursement
Employee Discounts
Community involvement and opportunities to give back
Bonus eligible: Yes (LIP 5%)
Holiday & PTO Pay Eligible: Yes
Overtime Eligible: Yes