Customer Experience Specialist

Allegion

. Improve the experience of Allegion affiliates by providing professional and courteous customer service support .

Posted 10/27/2026full-timeUnited StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively managing inquiries and resolving issues while maintaining data integrity in CRM and ERP systems. Capable of collaborating with cross-functional teams and adapting to product and policy changes.

Highest-signal resume keywords

Customer Service ExperienceCRM ProficiencyERP System ManagementStrong Communication SkillsTime Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ManagementTroubleshootingData EntryDocument ManagementProduct Knowledge

Soft Skills

Multi-taskingPrioritizationCollaborationAdaptabilityProfessionalism

Tools & Technologies

Microsoft OfficeCRM SoftwareERP SystemsWeb Applications

Certifications & Qualifications

HS DiplomaGED

Industry Keywords

Customer ServiceService Level AgreementsFast-paced EnvironmentTeam Collaboration

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Improve the experience of Allegion affiliates by providing professional and courteous customer service support
Manage incoming customer service requests via phone, email, and the Allegion online portal
Resolve requests involving order status, expediting and tracking, order modifications, document reprints, returns, replacement orders, account credits and debits, product pricing and availability, and product inquiries
Act as customer liaison with cross-functional teams
Perform initial troubleshooting on return and warranty claims and escalate as needed
Use CRM to gather and document service requests and maintain data integrity
Utilize and manage appropriate ERP business systems
Monitor and follow up on customer service requests daily
Meet assigned service level agreements
Participate in training activities and maintain awareness of product, policy, guideline, and procedure changes

Requirements

What you’ll need

6+ months customer service experience in a fast-paced, collaborative, team environment
HS Diploma or GED required
Strong written and verbal communication skills
Working knowledge of PC-based software applications, including Microsoft Office (Outlook, Word, Excel), and basic web applications
Ability to multi-task, prioritize, and manage time efficiently
Legally authorized to be employed in the United States
Must work Monday–Friday, 8 am–5 pm CST
Must attend team meetings and training once per quarter at the Olathe, Kansas facility
No employment visa sponsorship is intended

Benefits

Comp & perks

Flexible remote work arrangement with occasional on-site visits as needed
Professional development investment
Generous paid time off
Health, dental and vision insurance coverage
401K plan with a 6% company match and no vesting period
Health Savings Accounts
Flexible Spending Accounts for healthcare and/or dependent daycare expenses
Employer-paid short-term and long-term disability insurance
Term life insurance with option to purchase supplemental coverage
Tuition reimbursement
Voluntary wellness program with monetary rewards
Employee discounts through Perks at Work
Community involvement and opportunities to give back
CliftonStrengths assessment and coaching
Employee engagement, strengths-based development, and work-life balance culture