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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success with a focus on client relationship management, onboarding, and technical support in software and technology environments. Proven ability to identify upselling opportunities and provide advanced problem-solving in real estate software and IoT solutions.
Highest-signal resume keywords
Customer Success ExperienceTechnical TroubleshootingUpselling and Cross-SellingProperty Management SoftwareClient Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client OnboardingTechnical AssistanceIntegration ProcessesLead Capture ServicesClient Needs AnalysisProblem-SolvingTraining Program DevelopmentB2B SalesSmart-Home IntegrationsReal Estate Software
Soft Skills
Interpersonal SkillsCommunication SkillsClient-First Mindset
Tools & Technologies
Property TechnologyIoT-Based Solutions
Certifications & Qualifications
High School Diploma or Equivalent
Industry Keywords
Customer SuccessSoftwareTechnologyReal EstateProperty Management
Tech Stack
Tools & technologiesIoT
About the role
Key responsibilities & impact- Serve as the primary point of contact for clients
- Build and maintain strong client relationships through consistent engagement and support
- Guide clients through integration processes and provide technical assistance
- Support onboarding of new customers and migrations
- Proactively exceed customer expectations during onboarding
- Identify and capitalize on upselling and cross-selling opportunities
- Lead comprehensive onboarding and training programs
- Conduct periodic client site visits for hands-on support and training
- Relay client feedback to internal teams and contribute to product development initiatives
- Provide remote management and advanced lead capture services for self-guided tours
Requirements
What you’ll need- Minimum 3 years of professional experience
- 2-5 years of Customer Success experience in a software/technology company
- At least 1 year in a tech environment preferred
- Experience with Smart-Home / Integrations and technical troubleshooting
- Proven track record of successful upselling and cross-selling in B2B environments
- Experience in real estate software, property technology, or related industries
- Outstanding interpersonal and communication skills with a client-first mindset
- Ability to travel occasionally to client locations (10%-20%)
- Knowledge of property management software and IoT-based solutions
- Advanced problem-solving abilities and strong client needs analysis skills
- High School Diploma or the equivalent
Benefits
Comp & perks- Health, dental and vision insurance coverage
- 401K plan with a 6% company match and no vesting period
- Tuition Reimbursement
- Unlimited PTO
- Employee Discounts through Perks at Work
- Community involvement and opportunities to give back
- CliftonStrengths testing and coaching
- Professional development opportunities
- Work-life balance
- Hybrid work arrangement