Master Key Representative

Allegion

. Process time-sensitive orders and provide technical assistance on master key system design .

Posted 9/28/2026full-timeRemote • Colorado • United StatesJunior💰 $35,300 - $55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service and order entry, with a focus on Schlage master key systems and effective communication with clients. Proficient in utilizing CRM and ERP systems to manage customer interactions and maintain accurate records.

Highest-signal resume keywords

Customer Service ExperienceOrder Entry ExperienceSchlage Master Key SystemsCRM Tools ProficiencyERP Business Systems Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order EntryMaster Key System DesignCustomer Requirement AnalysisKey Control PoliciesTechnical AssistanceOrder Management FunctionsQuality Metrics ComplianceAudit Metrics AchievementData EntryService Request Documentation

Soft Skills

Strong Communication SkillsCollaborationTailored Support ApproachesProblem SolvingCustomer Interaction Management

Tools & Technologies

CRM ToolsERP Systems

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Master Key SolutionsAllegion BrandsCustomer Records ManagementSales CollaborationTechnical Consultation

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Process time-sensitive orders and provide technical assistance on master key system design
Analyze customer security requirements and determine optimal master key solutions
Interact with external customers via email and phone
Collaborate with sales, operations, marketing, IT, and finance
Plan and design Schlage master key systems under supervision
Complete Schlage master key order entry functions within quality and production metrics
Develop understanding of master key solutions and key control policies and procedures
Provide consultation to end users, sales representatives, and dealers
Manage customer service and support interactions through calls, emails, and requests
Communicate basic order management functions, products, and features for Allegion brands
Maintain sensitive customer records in physical and electronic formats
Tailor support approaches to customer needs within established guidelines
Gather and document service request information using CRM tools
Utilize and manage appropriate ERP business systems
Accurately receive, edit, and enter customer purchase orders
Meet master key order entry audit metrics
Contact customers to resolve unclear order issues
Participate and collaborate in virtual meetings
Perform additional duties as assigned

Requirements

What you’ll need

6+ months of customer service or order entry experience required
3+ months of Schlage and/or Falcon order entry experience preferred
HS Diploma or GED required
Bachelor’s degree preferred
Strong written and verbal communication skills
Legally authorized to be employed in the United States
Must be able to work M-F 8 am-4:30 pm MST
Additional working hours may be requested to meet business needs

Benefits

Comp & perks

Flexible remote work arrangement with occasional on-site visits as needed
Professional development opportunities
Generous paid time off
Health, dental and vision insurance coverage
401K plan with a 6% company match and no vesting period
Health Savings Accounts
Flexible Spending Accounts for healthcare and/or dependent daycare expenses
Short-Term and Long-Term Disability Insurance paid for by Allegion
Term life insurance with option to purchase supplemental coverage
Tuition Reimbursement
Voluntary Wellness Program with monetary rewards
Employee Discounts through Perks at Work
Community involvement and opportunities to give back
CliftonStrengths assessment and coaching
Work-life balance
Employee engagement, strengths-based development, and unlocking human potential