Order Management Representative

Allegion

. Manage customer service and support interactions through incoming and outgoing calls, emails, and requests .

Posted 11/6/2026full-timeUnited StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service management, order entry processes, and effective communication. Proficient in utilizing CRM and ERP systems to enhance customer interactions and streamline order processing.

Highest-signal resume keywords

Customer Service ExperienceOrder Entry FunctionsCRM Tools ProficiencyMicrosoft Office SuiteCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ProcessingData AnalysisTroubleshootingQuality MetricsProduct Knowledge

Soft Skills

Strong Communication SkillsTime ManagementMulti-TaskingRelationship Building

Tools & Technologies

CRM SystemsERP Business SystemsMicrosoft OutlookMicrosoft WordMicrosoft Excel

Certifications & Qualifications

HS DiplomaGED

Industry Keywords

Customer SupportService Level AgreementsOrder Cycle ManagementWarranty ClaimsSales Collaboration

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Manage customer service and support interactions through incoming and outgoing calls, emails, and requests
Provide basic product and feature knowledge for assigned brands/product categories
Identify and complete basic order entry functions within quality and production metrics
Tailor customer support to customers’ needs and expectations within established guidelines
Troubleshoot and document return and warranty claims, escalating as necessary
Gather and document service request information using CRM tools
Utilize and manage appropriate ERP business systems
Process time-sensitive customer purchase orders accurately and promptly
Review, verify, and correct order information and specifications
Contact customers to resolve unclear order issues
Manage orders through the entire order cycle
Gather data for measurement, analysis, and reporting
Meet service level agreements set by management
Perform additional duties assigned by the manager
Collaborate with sales, operations, marketing, IT, and finance to deliver a positive customer experience

Requirements

What you’ll need

6+ months customer service or order entry experience
HS Diploma or GED required
Bachelor’s degree preferred
Strong written and verbal communication skills
Working knowledge of PC-based software applications, including Microsoft Office (Outlook, Word, Excel), and basic web applications
Ability to multi-task, prioritize, and manage time efficiently
Ability to identify recurring customer issues across brands/products
Ability to develop cross-functional, professional working relationships
Candidate must live in Missouri or Kansas

Benefits

Comp & perks

Health, dental and vision insurance coverage
Competitive Paid Time Off
401K plan with a 6% company match and no vesting period
Health Savings Accounts
Flexible Spending Accounts for healthcare and/or dependent daycare expenses
Short-Term and Long-Term Disability Insurance paid for by Allegion
Term life insurance with option to purchase supplemental coverage
Tuition Reimbursement
Voluntary Wellness Program with monetary rewards
Employee Discounts through Perks at Work
Community involvement and opportunities to give back
CliftonStrengths assessment and coaching
Professional development investment
Flexible remote work arrangement with occasional on-site visits as needed