Residential Support Representative

Allegion

. Deliver prompt, professional assistance across phone queues and digital channels including email, chat, and ticketing .

Posted 11/6/2026full-timeRemote • United StatesJunior💰 $40,000 - $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service, technical troubleshooting, and effective communication while maintaining a deep knowledge of Allegion consumer products and applications. Capable of managing high-volume inquiries and providing actionable feedback to enhance customer satisfaction.

Highest-signal resume keywords

Customer Service ExperienceTechnical TroubleshootingStrong Written And Verbal CommunicationMicrosoft Office ProficiencyBilingual In Spanish And/or French

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting Schlage ProductsApp SetupWi-Fi ConnectivityTyping 55 WpmHigh-Volume Inquiry ManagementIdentifying Recurring IssuesBasic Computer SkillsSmart Device Applications Familiarity

Soft Skills

Time ManagementMulti-TaskingBuilding Professional RelationshipsCustomer Trust Building

Tools & Technologies

Microsoft OfficeEmailChatTicketing Systems

Certifications & Qualifications

HS Diploma Or GEDAssociate’s Degree Preferred

Industry Keywords

Allegion Consumer ProductsConnected EcosystemsQuality StandardsCustomer-Centric Mission

About the role

Key responsibilities & impact

Deliver prompt, professional assistance across phone queues and digital channels including email, chat, and ticketing
Troubleshoot Schlage mechanical and smart electronic products, including app setup, lock integration, Wi-Fi connectivity, and product registration
Guide installations and de-escalate customer concerns in real time
Provide clear, technically accurate written support over chat and email
Collaborate with internal resources and Subject Matter Experts for advanced troubleshooting and escalations
Log accurate case details and identify recurring product and application issues
Provide actionable customer feedback to internal teams
Build customer trust through follow-through and timely follow-ups
Learn and maintain deep knowledge of Allegion consumer products, mobile applications, and connected ecosystems
Participate in ongoing coaching, quality assurance reviews, and skill-building sessions
Maintain knowledge of product catalogs, installation manuals, templates, and technical knowledge bases
Adhere to processes, quality standards, goals, and metrics
Participate positively in team activities and support Allegion’s customer-centric mission

Requirements

What you’ll need

1+ years of customer service experience preferred
HS Diploma or GED required
Associate’s degree preferred
Ability to type 55 wpm, corrected speed
1+ years’ experience handling high-volume inquiries
Strong written and verbal communication skills, with proper grammar and punctuation knowledge
Basic computer skills
Working knowledge of PC-based software applications, including Microsoft Office (Outlook, Word, Excel) and basic web applications
Familiarity with and/or comfort in using smart device applications preferred
Ability to multi-task, prioritize, and manage time efficiently
Ability to identify recurring customer issues
Ability to develop cross-functional, professional working relationships
Bilingual in Spanish and/or French is an asset
Must be legally authorized to be employed in the United States
Must work Central Time Zone or a close equivalent schedule

Benefits

Comp & perks

Flexible remote work arrangement with occasional on-site visits as needed
Health, dental and vision insurance coverage
Competitive Paid Time Off
401K plan with a 6% company match and no vesting period
Health Savings Accounts
Flexible Spending Accounts for healthcare and/or dependent daycare expenses
Short-Term and Long-Term Disability Insurance paid for by Allegion
Term life insurance with option to purchase supplemental coverage
Tuition Reimbursement
Voluntary Wellness Program with monetary rewards
Employee Discounts through Perks at Work
Community involvement and opportunities to give back
CliftonStrengths assessment and coaching
Professional development and ongoing training
Work-life balance culture