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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in ERP support and enterprise platforms, with a strong focus on Microsoft D365 F&O, Microsoft Dynamics AX2012, and Oracle 11i. Capable of leading cross-functional teams to enhance back-office systems through effective governance, incident management, and stakeholder communication.
Highest-signal resume keywords
ERP Support ExperienceMicrosoft D365 F&OIntegration TechnologiesStakeholder ManagementGovernance Practices
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ERP SupportMicrosoft Dynamics AX2012Oracle 11iIntegration TechnologiesSQLMaster Data ManagementData QualityIncident ManagementChange ManagementAutomation
Soft Skills
Stakeholder ManagementCommunication SkillsProblem-SolvingDecision-MakingSystems Thinking
Tools & Technologies
ServiceNowAPIsEDIMiddlewareMonitoring Tools
Industry Keywords
Finance ProcessesSupply ChainManufacturingProcurementWarehouse ManagementSOX ComplianceData SecurityAudit Requirements
Tech Stack
Tools & technologiesERPOracleServiceNowSQL
About the role
Key responsibilities & impact- Serve as a strategic technology partner to Americas back-office business stakeholders
- Translate business objectives and production support requirements into solution direction and actionable plans
- Own and evolve ERP sustaining and support strategy across core modules, integrations, middleware, and patches
- Lead incident, problem, and change management for back-office systems
- Identify and resolve system inefficiencies, recurring incidents, and technical debt
- Establish intake, prioritization, and governance processes for sustaining initiatives
- Evaluate ERP features, automation, AI capabilities, and custom tools against policy, security, and business value
- Lead proofs of concept and pilots for sustaining tools and automation
- Plan testing, user acceptance, cutover/readiness, releases, patches, and adoption/change coordination
- Coordinate work across Platform Delivery, Enterprise Architecture, Security, Data, DevOps/Infrastructure, Procurement, and business process owners
- Support vendor evaluations, contract and renewal discussions, escalations, and vendor alignment
- Support M&A and carve-in/carve-out planning by assessing ERP, process, master data, and integration impacts
- Produce executive communications and reporting on technical tradeoffs, risks, incident trends, prioritization, and business impact
Requirements
What you’ll need- 5+ years of experience in ERP support, enterprise platforms, business solutions, product or program leadership, or related roles supporting core back-office systems and operational processes
- Hands-on experience with major ERP platforms, including Microsoft D365 F&O, Microsoft Dynamics AX2012, or Oracle 11i
- Experience with integration technologies including middleware, APIs, and EDI
- Strong understanding of Finance, Supply Chain, Manufacturing, Procurement, and Warehouse business processes and their mapping to ERP configuration, master data, and integrations
- Proven ability to establish governance, prioritization, intake, and incident/problem/change support practices
- Experience with ServiceNow, monitoring, SLAs, on-call processes, RCA, and post-incident remediation tracking
- Knowledge of ERP data concepts including master data management, interfaces, data quality, and reconciliation
- Comfort working with SQL and data teams to investigate issues
- Familiarity with SOX, data security, compliance, and audit requirements in an ERP environment
- Strong stakeholder management and communication skills
- Ability to influence senior business leaders and translate technical complexity into business impact narratives
- Ability to operate effectively across matrixed teams without direct authority
- Strong systems thinking, problem-solving, and decision-making skills
- Ability to quickly understand new operational domains and apply technology to improve processes and outcomes
- Ability to operate as a high-impact individual contributor and mentor others over time
Benefits
Comp & perks- Professional development investment and career growth opportunities
- Generous paid time off
- Work-life balance
- Employee engagement and strengths-based development opportunities
- Workplace accommodations for persons with disabilities