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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in configuring and maintaining Kronos / UKG Pro WFM systems, including workforce management processes and integrations with enterprise systems. Proficient in applying automation and AI-driven solutions to enhance operational efficiency and compliance.
Highest-signal resume keywords
Kronos Workforce Central SupportUKG Pro Workforce Management ExperienceSQL and API IntegrationWorkforce Management Business ProcessesAutomation and AI Implementation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
WFM ConfigurationData TransformationTroubleshooting System DefectsReporting CapabilitiesIntegration Management
Soft Skills
Analytical SkillsProblem-Solving SkillsEffective Communication
Tools & Technologies
Power PlatformPower AutomateServiceNowAzureBoomi
Certifications & Qualifications
UKG CertificationsFormal UKG Training
Industry Keywords
Labor ComplianceFLSAPayroll ReadinessMulti-Location WorkforceHealthcare Workforce
Tech Stack
Tools & technologiesAzureRPAServiceNowSQL
About the role
Key responsibilities & impact- Serve as a technical subject matter expert for Kronos / UKG Pro WFM
- Configure, enhance, and maintain WFM pay rules, work rules, accrual policies, attendance policies, schedules, profiles, security roles, workflows, alerts, and automation rules
- Design and implement AI-enabled and automation-driven solutions
- Partner with HR, Payroll, Operations, Legal, Compliance, Finance, and IT stakeholders to translate business requirements into scalable system solutions
- Support integrations between UKG Pro WFM and enterprise systems including HRIS, payroll, identity management, data platforms, reporting tools, and middleware
- Troubleshoot production issues, integration failures, data discrepancies, configuration defects, and payroll-impacting incidents
- Coordinate issue resolution with internal teams and UKG support
- Lead or support system upgrades, release testing, regression testing, patch validation, enhancement deployments, and change management
- Create and maintain dashboards, reports, extracts, queries, and analytics
- Document configurations, technical designs, support procedures, testing evidence, runbooks, automation logic, and operational controls
- Identify opportunities to modernize WFM processes through AI, robotic process automation, workflow automation, self-service, exception management, and predictive analytics
Requirements
What you’ll need- Bachelor’s degree in Information Systems, Computer Science, Human Resources Technology, Business, or equivalent practical experience
- 5+ years of hands-on experience supporting Kronos Workforce Central, UKG Dimensions, or UKG Pro Workforce Management in an enterprise environment
- Strong understanding of workforce management business processes, including timekeeping, scheduling, leave/accruals, payroll readiness, labor compliance, and operational reporting
- Experience configuring WFM rules, profiles, security access, workflows, integrations, and reporting capabilities
- Working knowledge of SQL, APIs, SFTP, file-based integrations, middleware, or data transformation concepts
- Demonstrated experience troubleshooting system defects, integration errors, data issues, and business process exceptions
- Strong analytical, documentation, testing, and problem-solving skills
- Ability to communicate effectively with technical and non-technical stakeholders across HR, Payroll, Operations, and IT
- Experience with UKG Pro WFM advanced scheduling, forecasting, attendance, attestation, analytics, integration hub, or workforce integration manager capabilities
- Experience applying automation, AI, machine learning, or intelligent workflow concepts to business operations or enterprise applications
- Experience with Power Platform, Power Automate, Copilot Studio, ServiceNow, Azure, Boomi, Workato, or similar integration and automation platforms
- Knowledge of labor compliance requirements such as FLSA, overtime rules, meal/rest break rules, union or collective bargaining requirements, and state/local wage-hour regulations
- Experience supporting multi-location, global, retail, manufacturing, distribution, healthcare, or 24/7 workforce environments
- UKG certifications or formal UKG training preferred
- Qualified candidates must be legally authorized to be employed in the United States
- The company does not intend to provide sponsorship for employment visa status
Benefits
Comp & perks- Health, dental and vision insurance coverage
- Unlimited Paid Time Off
- 401K plan with a 6% company match and no vesting period
- Health Savings Accounts
- Flexible Spending Accounts
- Short-Term and Long-Term Disability Insurance paid for by Allegion
- Term life insurance with option to purchase supplemental coverage
- Tuition Reimbursement
- Voluntary Wellness Program with up to $2,000 in rewards
- Employee Discounts through Perks at Work
- Community involvement and opportunities to give back
- CliftonStrengths assessment and coaching
- Professional development investment
- Flexible remote work arrangement
- Up to 5% travel may be required