APM Service Coordinator

Allegro

. Monitor the technical status of the APM network using Power BI, Victoria Metrics, Grafana, and Pudo-alerts .

Posted 10/21/2026full-timePolandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in monitoring and maintaining automated hardware systems, ensuring compliance with health, safety, and environmental standards. Proficient in technical troubleshooting, subcontractor management, and effective communication across diverse teams.

Highest-signal resume keywords

Power BI MonitoringHardware DiagnosticsMaintenance PlanningSubcontractor SupervisionTechnical Troubleshooting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Automated Parcel Machines MaintenancePower Supply ChecksUPS ChecksSensor CalibrationAnalog Controller AdjustmentsParcel ExtractionSpare Parts ManagementWMS ExperienceSystem Availability ManagementHealth And Safety Compliance

Soft Skills

Excellent Organizational SkillsStrong Communication SkillsIndependent ApproachConscientiousnessCommitment To Continuous Growth

Tools & Technologies

Power BIVictoria MetricsGrafanaNVRAPM ManagerTruckerRMS

Certifications & Qualifications

Higher Education DegreeValid Category B Driver's License

Industry Keywords

Automated HardwareOutdoor DevicesMaintenance ActivitiesSLA ComplianceTechnical Guidance

Tech Stack

Tools & technologies

Grafana

About the role

Key responsibilities & impact

Monitor the technical status of the APM network using Power BI, Victoria Metrics, Grafana, and Pudo-alerts
Conduct advanced hardware diagnostics and resolve power failures, connectivity issues, and major system outages
Perform maintenance tasks, including power supply and UPS checks, LED replacement, sensor calibration, analog controller adjustments, and parcel extraction
Plan, schedule, and oversee maintenance work, optimize engineer routes, prioritize tasks, and manage hardware resources for SLA compliance
Supervise subcontractors during maintenance and cleaning activities
Validate subcontractor performance through inspections, photographs, and maintenance checklists
Provide technical troubleshooting guidance to subcontractors
Coordinate with project managers, logistics, subcontractors, field engineers, landlords, and internal teams
Escalate unresolved technical, regulatory, and material-shortage issues
Create support tickets, order ad-hoc engineering services, and track completion
Operate NVR, APM Manager, Grafana, Trucker, Victoria Metrics, and RMS for diagnostics and system checks
Execute the APM basic activation process and ensure system availability for Allegro customers via FOD
Enforce health, safety, and environmental standards during maintenance and installation activities

Requirements

What you’ll need

Experience maintaining and repairing outdoor hardware/devices such as automated parcel machines, ATMs, or vending machines
Experience in spare parts management and working with a WMS (Warehouse Management System) is nice to have
Hold a higher education degree (Bachelor's or Master's)
Independent, practical, hands-on approach to assigned tasks
Excellent organizational skills and conscientiousness
Commitment to continuous personal growth
Strong communication skills in English
Knowledge of Czech or another Central European language is a plus
Valid category B driver's license

Benefits

Comp & perks

Annual bonus based on performance evaluation and company results
Long-term discretionary incentive plan based on Allegro.eu shares (Restricted Stock Units)
Opportunity to learn and collaborate with experienced professionals
Conveniently located offices with fully equipped kitchens and bicycle parking
Excellent working tools, including height-adjustable desks and interactive conference rooms
430 monthly MyBenefit points for medical care, sports cards, commuting, life insurance, and personal accident insurance for children
Mindgram wellbeing platform with 24/7 psychological support and specialist care
Health Action campaign and MWBO program
Training budget and courses on the MindUp platform
Internal mentoring and coaching for leaders
Company Social Benefits Fund benefits, including holiday subsidies, housing loans, and financial aid
Subsidies for prescription glasses and contact lenses
Free Allegro Smart! deliveries
Discretionary "Doceniam" / "I Appreciate" bonuses
Fully covered English classes
Paid day off for volunteering
Special company events, including Spin the Kilometers, Family Day, and Fat Thursday