Allegro

General

• Monitor the technical status of the APM network using Power BI, Victoria Metrics, Grafana, and Pudo-alerts
• Conduct advanced hardware diagnostics and resolve power failures, connectivity issues, and major system outages
• Perform maintenance tasks, including power supply and UPS checks, LED replacement, sensor calibration, analog controller adjustments, and parcel extraction
• Plan, schedule, and oversee maintenance work, optimize engineer routes, prioritize tasks, and manage hardware resources for SLA compliance
• Supervise subcontractors during maintenance and cleaning activities
• Validate subcontractor performance through inspections, photographs, and maintenance checklists
• Provide technical troubleshooting guidance to subcontractors
• Coordinate with project managers, logistics, subcontractors, field engineers, landlords, and internal teams
• Escalate unresolved technical, regulatory, and material-shortage issues
• Create support tickets, order ad-hoc engineering services, and track completion
• Operate NVR, APM Manager, Grafana, Trucker, Victoria Metrics, and RMS for diagnostics and system checks
• Execute the APM basic activation process and ensure system availability for Allegro customers via FOD
• Enforce health, safety, and environmental standards during maintenance and installation activities

Explore APM Service Coordinator at Allegro. Review requirements and application details.