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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in eBilling processes and platforms, with strong attention to detail and accuracy in invoice preparation and data entry. Capable of managing client relationships and resolving billing issues effectively while maintaining organized workflows in a fast-paced environment.
Highest-signal resume keywords
EBilling ExperienceInvoice PreparationMicrosoft Excel ProficiencyProblem-Solving SkillsClient Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
EBillingLegal BillingCredit ControlData EntryInvoice Management
Soft Skills
Attention to DetailClear CommunicationOrganizational SkillsProactive ApproachCollaborative Mindset
Tools & Technologies
PassportSerengetiCollaboratiLegal TrackerCounselLinkPractice Management Systems
Industry Keywords
Professional ServicesLaw FirmBilling SupportAccounts PayableCollection Performance
About the role
Key responsibilities & impact- Upload and submit client invoices through eBilling platforms
- Monitor invoice status and resolve technical or formatting issues
- Maintain knowledge of client eBilling guidelines, submission requirements and platform updates
- Investigate and resolve invoice rejections
- Liaise with Billing Lawyers, Practice Executives, Billing Support, platform support teams and clients
- Pursue and obtain purchase orders from clients
- Record purchase order details in the firm's practice management system
- Monitor matter budgets against billings and seek uplifts where required
- Monitor aged debt for key eBilling clients and commence collections activity
- Escalate complex collection issues or disputes
- Prepare monthly reporting on collection performance and aged debt
- Act as a key contact for client billing enquiries
- Build working relationships with client contacts, accounts payable teams and internal stakeholders
Requirements
What you’ll need- Previous experience in eBilling, legal billing or credit control, ideally within a law firm, professional services or similarly complex environment
- Willingness to learn eBilling processes and platforms if not already experienced
- Experience with eBilling platforms such as Passport, Serengeti, Collaborati, Legal Tracker or CounselLink is beneficial but not essential
- Strong attention to detail and accuracy when preparing invoices, entering data and working with billing information
- Excellent problem-solving skills
- Clear written and verbal communication skills
- Proficiency in Microsoft Excel
- Confidence using practice management, billing or finance systems
- Ability to manage competing priorities, meet deadlines and remain organised in a fast-paced working environment
- Proactive, self-motivated and resilient approach
- Ability to handle challenging client or platform interactions professionally
- Collaborative mindset and desire to learn, grow and contribute to a supportive team environment
Benefits
Comp & perks- Market competitive fixed remuneration
- Employee recruitment referral program
- Discounts at hundreds of suppliers including retail outlets
- Health and travel insurance
- Charity matched funding program
- Fully subsidised gym memberships
- Annual flu vaccinations
- Skin checks
- In-house snacks and catered meals
- Subsidised sporting and social activities
- Employee Assistance Program including confidential counselling, wellbeing coaching and financial coaching for employees and their families
- Hybrid and flexible working arrangements
- Equipment to support working from home
- Ability to purchase additional annual leave
- Enhanced, inclusive and flexible parental leave policy
- 26 weeks paid parental leave with no minimum service for permanent employees
- High quality executive coaching to support the transition
- Team-based recognition including social activities and contribution-based recognition activities
- Annual Allens Values Awards
- Learning and development opportunities
- Career development support and coaching
- International secondment opportunities through the Linklaters alliance
- Workplace giving and volunteering programs